Sales Support Coordinator (Office-Based)

GadJet; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast-growing FMCG supplier is seeking a friendly and detail-oriented individual for a telephone-based coordination role. This position involves acting as the main contact for field sales representatives, scheduling visits, managing customer calls, and ensuring high service standards. The ideal candidate should have proven experience in customer service and sales support, demonstrate strong attention to detail, and possess effective problem-solving skills. The role offers a salary between £25,000 and £30,000 per annum.

Qualifications

• Proven experience in a customer service, sales support, coordination role with field sales teams.
• Highly organised with strong attention to detail.
• Calm, professional and solutions-focused communication style.

Responsibilities

• Act as the main point of contact for field sales reps.
• Schedule and coordinate rep visits efficiently.
• Monitor daily rep activity and ensure follow ups are completed.
• Handle a high volume of customer phone calls.
• Log issues accurately and ensure they are followed through.
• Liaise with internal teams to resolve stock and account issues.
• Support reps with customer queries and visit feedback.
• Escalate issues while maintaining ownership.
• Maintain accurate records across internal systems.

Skills

Customer service experience

Sales support coordination

Strong attention to detail

Calm communication style

Problem-solving skills

Job description

We are a fast-growing FMCG supplier to the UK convenience retail sector, working closely with a national field sales team and a wide network of retail customers.

We are looking for a friendly, organised, and detail focused person who enjoys speaking to customers and reps, stays on top of follow ups, and takes pride in resolving issues calmly and professionally.

The role

This is a highly organised, telephone-based role coordinating the day to day activity of the field sales team and acting as a key link between reps, customers, and the internal team.

The role requires strong attention to detail, calm problem‑solving, and a professional communication style to ensure visits are well scheduled, issues are followed through, and customers receive a consistently high standard of service.

Key responsibilities

• Act as the main point of contact for our field sales reps.
• Schedule and coordinate rep visits, ensuring efficient routing and coverage.
• Monitor daily rep activity and ensure visits and follow ups are completed.
• Handle a high volume of incoming and outgoing customer phone calls.
• Log customer and rep issues accurately and ensure they are followed through to resolution.
• Provide clear notes, updates and actions so nothing is missed.
• Liaise with internal teams to resolve stock, account or service related issues.
• Support reps with customer queries, visit feedback and next steps.
• Escalate issues when required while maintaining ownership.
• Maintain accurate and up to date records across internal systems.

Skills & Experiences

• Proven experience in a customer service, sales support, coordination role and working with field sales teams.
• Highly organised with strong attention to detail.
• Calm, professional and solutions‑focused communication style.
• Strong problem‑solving skills and ability to manage multiple priorities.

Job Type: Full-time, Permanent. Location: Oldbury, West Midlands.

Salary: £25,000 – £30,000 per annum, depending on experience.