客户经理（London）

Firstunion; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Firstunion is seeking an on-site Customer Support professional to work at partner wholesalers' warehouses in the United Kingdom. You will build and maintain strong customer relationships, respond to feedback, and coordinate with internal teams to resolve product, logistics, or sales issues.

The role requires experience in retail/wholesale support, strong communication and CRM skills, and the ability to work on the front lines in a dynamic market environment.

Qualifications

• Experience in retail management or wholesale channel support in FMCG or consumer electronics.
• Strong communication, negotiation, and CRM skills.
• Willingness to work on the front lines and handle on-site issues.
• Must be legally authorized to work in the United Kingdom.

Responsibilities

• Provide daily on-site customer support at partner wholesalers' warehouses.
• Maintain and deepen customer relationships to improve satisfaction.
• Respond quickly to feedback and coordinate internal resources to resolve issues.
• Monitor market dynamics and provide data to support sales strategy.
• Help optimize customer inventory to ensure SKU availability.
• Deliver product knowledge and sales training to wholesalers and retailers.
• Assist planning and execution of promotional campaigns to boost market share.

Skills

Communication skills

Negotiation skills

CRM expertise

Sales skills

Job description

• Customer Support: Provide daily on-site support at the warehouses of partnered wholesalers to ensure product display and promotion execution；
• Customer Relationship Maintenance: Regularly visit customers, understand their needs, maintain long‑term cooperative relationships, and improve customer satisfaction；
• Problem Solving: Quickly respond to customer feedback, coordinate internal company resources, and resolve product, logistics, or sales issues；
• Market Intelligence Collection: Monitor market dynamics, analyze competitor movements, and provide valuable data to support the company's sales strategy；
• Sales Drive: Optimize customer inventory management to ensure adequate product supply and full SKU availability；
• Training & Coaching: Provide product knowledge and sales skills training to wholesalers and retailers to enhance terminal sales capabilities；
• Promotional Campaign Execution: Assist in planning and executing promotional campaigns to increase market share and sales performance.

Job Requirements:

• Experience: Experience in retail management, wholesale channel management, or marketing support, with experience in FMCG or consumer electronics；
• Work Attitude: Strong sense of responsibility, high work passion, strong stress tolerance, and willingness to work deeply on the front lines of the market；
• Work Authorization: Must be legally authorized to work in the UK；
• Strong communication and negotiation skills, with expertise in customer relationship management；
• Strong problem‑solving skills; able to independently handle unexpected on‑site situations.