On-site Facilities Supervisor

JLL; Cambridge; On-site; GBP 32,000 - 46,000; Full time

Job summary

JLL in Cambridge is seeking an Assistant Facilities Manager to support the Integrated Facility Management team on the Amazon account. You will oversee soft services, act as a liaison with vendors, and help ensure safe, efficient site operations.

The role requires reception or hospitality experience, a diploma or degree, and strong problem-solving and communication skills. Join us to contribute to a fast-paced, client-focused environment at JLL.

Qualifications

• Knowledge of the Facilities/Office Services Coordinator role.
• Experience in a high profile corporate environment.
• Previous reception or hospitality experience.
• Education: Diploma/degree level.
• Problem solving and good decision making.

Responsibilities

• Manage the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services.
• Monitor and maintain office equipment and supplies.
• Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates.
• Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained.
• Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customers and action queries promptly in line with service level agreements.
• Manage daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training.
• Travel/Visitors’ support – interface with locally approved hotels – assist Client global travel & hotel managers in information gathering and communicating up to date information to staff.
• Assist in the organizing of internal and external Client events
• Managing the quality of conferencing facilities
• Manage food and kitchen facilities – provide direction to housekeepers
• Raise purchase orders
• Manage Wiki pages and other communication channels for the site(s)
• Deputise / provide cover for Building Operations Engineer / Facilities Manager when appropriate
• Responsible for all other duties and tasks as assigned

Skills

Facilities Coordinator

Corporate environment

Reception

Hospitality experience

Problem solving

Decision making

Written and verbal communications

Excel and Word processing

Customer focus

Inter-personal skills

Assertive

Attention to detail

Education

Diploma/degree level

Job description

JLL in Cambridge is seeking an Assistant Facilities Manager to support the Integrated Facility Management team on the Amazon account. You will oversee soft services, act as a liaison with vendors, and help ensure safe, efficient site operations.

The role requires reception or hospitality experience, a diploma or degree, and strong problem-solving and communication skills. Join us to contribute to a fast-paced, client-focused environment at JLL.