Food Services Manager

JLL; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

JLL is seeking a Food Services Manager to oversee high-quality catering across multiple regions and sites within our Integrated Facility Manager portfolio. You will manage vendor partnerships, dining facilities, coffee shops, and related services, ensuring seamless delivery and compliance with client contracts.

The role emphasizes KPI-driven performance, EHS adherence, and continuous improvement. You will collaborate with Facilities Managers, the EMEA Program Team, and other stakeholders to

Qualifications

• Ideally 6+ years in food or hospitality roles within large commercial organizations.
• Proven facilities contract ownership and supplier/contractor management.
• Experience with quality, environmental, and EHS management systems is essential.

Responsibilities

• Oversee vendor partnerships for employee dining, barista outlets, and hospitality services.
• Ensure KPI and SLA performance with robust reporting and budget management.
• Develop relationships with Facilities Managers and regional teams to support RFPs.
• Create SOPs and conduct audits to maintain GREF-mandated hospitality standards.

Skills

Vendor management

Contract management

Communication

IT literacy

Team orientation

Customer satisfaction focus

Continuous improvement

Education

Degree-level education

HCIMA Membership

Job description

JLL is seeking a Food Services Manager for our Integrated Facility Manager business line. This role focuses on ensuring high-quality, consistent delivery of food services across multiple regions and sites.

Key Responsibilities

Vendor Relationship Management

The Food Services Manager oversees critical vendor partnerships for employee catering services including employee dining facilities, barista coffee shops, vendor pop-ups, and hospitality services. Additionally, you'll manage ancillary service providers such as coffee machine services, vending operations, complimentary item vendors (fruit, milk, etc.), and various support services like deep cleaning.

Operational Excellence

Working alongside onsite delivery teams, you'll ensure full EHS compliance, consistent service delivery across the portfolio, smooth mobilization of new sites, and strict adherence to IFM and client contracts. The role requires managing vendor performance through measurable KPIs and SLAs while maintaining robust reporting and budget management processes.

Strategic Relationship Building

Develop strong partnerships with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers, and the EMEA Program Team. Build client relationships and support RFP processes related to food services operations.

Quality Assurance

Create and maintain SOPs and SOWs for the catering division, conduct quarterly audits across all catering areas, and ensure consistency of GREF-mandated hospitality services including tea point provisions and meeting room standards.

Required Qualifications

Experience

• Ideally 6+ years in food or hospitality roles within large commercial organizations
• Proven facilities contract ownership and supplier/contractor management
• Working knowledge of quality, environmental, and EHS management systems (essential)

Skills & Competencies

• Strong vendor/contract management capabilities
• Excellent verbal and written communication
• High IT literacy
• Collaborative team orientation
• Customer satisfaction focus
• Continuous improvement mindset
• Practical soft services knowledge

Preferred Qualifications

• Degree-level education or equivalent
• Quality, EHS, and environmental accreditations
• HCIMA Membership
• Facilities Management industry qualifications

What JLL Offers

Join an entrepreneurial, inclusive culture where collaboration drives success globally. Our Total Rewards program supports your career ambitions through comprehensive recognition, wellbeing benefits, competitive pay, and professional development opportunities. You'll work on landmark projects with world-leading businesses while building lasting professional connections.

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