Facilities Operations Lead

NAB-Jones Lang LaSalle Services; Cambridge; On-site; GBP 28,000 - 36,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking an Assistant Facilities Manager for the Integrated Facility Management team on site in Cambridgeshire. You will manage soft services, support the Facilities Manager, and help deliver a safe, efficient workplace for a high-profile client.

The role requires prior reception or hospitality experience, Diploma or degree, and strong communication and problem-solving skills. You will coordinate with vendors, handle events, and ensure health and safety compliance

Qualifications

• Knowledge of the Facilities/Office Services Coordinator role
• Previous experience of working within a high profile corporate environment
• Previous reception or hospitality experience
• Education: Diploma/degree level
• Problem solving skill
• Good decision making
• Excellent written/verbal communications
• Spreadsheet and word processing
• Customer focused
• Good inter-personal skills
• Assertive
• Attention to detail

Responsibilities

• Manage the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services
• Monitor and maintain office equipment and supplies
• Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates
• Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained
• Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customers and action queries promptly in line with service level agreements
• Manage daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training
• Travel/Visitors’ support – interface with locally approved hotels – assist Client global travel & hotel managers in information gathering and communicating up to date information to staff.
• Assist in the organizing of internal and external Client events
• Managing the quality of conferencing facilities
• Manage food and kitchen facilities – provide direction to housekeepers
• Raise purchase orders
• Manage Wiki pages and other communication channels for the site(s)
• Deputise / provide cover for Building Operations Engineer / Facilities Manager when appropriate
• Responsible for all other duties and tasks as assigned

Skills

Facilities Coordinator knowledge

Corporate environment experience

Reception/hospitality experience

Problem solving

Communication skills

Attention to detail

Education

Diploma/degree level

Job description

Jones Lang LaSalle (JLL) is seeking an Assistant Facilities Manager for the Integrated Facility Management team on site in Cambridgeshire. You will manage soft services, support the Facilities Manager, and help deliver a safe, efficient workplace for a high-profile client.

The role requires prior reception or hospitality experience, Diploma or degree, and strong communication and problem-solving skills. You will coordinate with vendors, handle events, and ensure health and safety compliance