On-Site Facilities Ops & Contracts Lead

IWFM; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

IWFM is seeking a proactive Facilities Manager to support day-to-day operations across our property portfolio. You will act as a frontline contact for helpdesk activity, manage CAFM systems, and assist with contract administration including PO raising and invoicing.

You will monitor SLAs, maintain compliance records, coordinate contractors, and assist with planned maintenance programs for safety-critical building systems.

Qualifications

• 2+ years of experience in Facilities Administration, Contract Support, or an Assistant FM role within commercial or residential properties.
• Proficiency with CAFM software and Excel for data tracking and reporting.
• IOSH Managing Safely or Health & Safety qualification is desirable.
• Strong organizational, verbal and written communication skills and ability to multitask under tight deadlines.

Responsibilities

• Serve as the main point of contact for daily helpdesk operations, logging, triaging, and allocating work orders.
• Maintain CAFM/works management systems, ensuring job statuses, SLA tracking, and resolution details are updated.
• Oversee site documentation, health & safety folders, and compliance records, audit-ready.

Skills

Communication skills

Contract administration

PO raising & invoicing

Project coordination

Tools

CAFM software (Maximo/Planon/Webcycle)

Microsoft Excel

Job description

IWFM is seeking a proactive Facilities Manager to support day-to-day operations across our property portfolio. You will act as a frontline contact for helpdesk activity, manage CAFM systems, and assist with contract administration including PO raising and invoicing.

You will monitor SLAs, maintain compliance records, coordinate contractors, and assist with planned maintenance programs for safety-critical building systems.