On-Site Deskside Support Engineer - Windows, AD & M365

Acora - IT, Cyber & AI; Nottingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Birthday off

Enhanced parental leave

Company Pension

Private medical

Cycle to work scheme

Employee assistance programme

Endless learning opportunities

Job summary

Acora is seeking a Deskside Support Analyst to join the Service Operations team in Nottingham. You will provide face-to-face and on-site technical support, resolving hardware, software, and access issues while maintaining strong customer focus and ITIL-aligned processes.

Responsibilities include diagnosing issues, supporting Windows and Microsoft Cloud services, managing AD/Entra ID, and ensuring SLAs. A shift-based/on-call rotation may apply in this security-conscious environment.

Qualifications

• Strong knowledge of Windows OS and Windows Server.
• Experience providing deskside/on-site end-user support in a corporate environment.
• Experience using ServiceNow or ITSM tools.
• Solid understanding of Active Directory / Entra ID administration and troubleshooting.
• Good working knowledge of Microsoft 365 applications and end-user support.
• Familiarity with Microsoft Cloud technologies, including Azure.
• Understanding of ITIL service management principles.

Responsibilities

• Provide deskside and on-site technical support to users, resolving incidents and service requests.
• Perform hands-on diagnosis and resolution of issues with desktops, laptops, peripherals, and meeting room tech.
• Support Microsoft operating systems, Microsoft 365, and Azure services.
• Manage user accounts and password resets in AD/Entra ID.
• Install, configure, upgrade, and replace end-user hardware and software.
• Escalate complex issues to higher-level teams while keeping users informed.
• Log and resolve incidents per SLAs.
• Follow security standards and knowledge base articles.
• Collaborate with service desk, infrastructure, and security teams.
• Participate in shift-based or on-call rotations.

Skills

Windows OS

Active Directory

Entra ID

ServiceNow

ITIL

On-site support

Microsoft 365

Azure

Customer service

Tools

ServiceNow

Entra ID

Job description

Acora is seeking a Deskside Support Analyst to join the Service Operations team in Nottingham. You will provide face-to-face and on-site technical support, resolving hardware, software, and access issues while maintaining strong customer focus and ITIL-aligned processes.

Responsibilities include diagnosing issues, supporting Windows and Microsoft Cloud services, managing AD/Entra ID, and ensuring SLAs. A shift-based/on-call rotation may apply in this security-conscious environment.