Onsite Field IT Support Engineer - 2nd Line (East Midlands)

Academia Ltd t/a Smartdesc; Leicester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Gym membership

Health plan

Increased annual leave

Birthday leave

Length of service bonus

Will writing service

Job summary

Academia Ltd t/a Smartdesc is seeking a Support Engineer, 2nd Line, field-based in the East Midlands. You will handle onsite and remote IT support, manage tickets, and ensure SLA adherence.

The role emphasizes strong customer communication and ownership to drive resolution. The ideal candidate has at least two years in a similar role, is proficient with Office 365 (on prem and cloud), and knowledgeable about Azure, AD, Exchange, and security tools such as Mcafee EPO.

Qualifications

• Naturally strong customer service and ownership mindset when resolving issues.
• Ability to work on client sites and manage diverse requests.

Responsibilities

• Resolve onsite IT malfunctions and perform field engineering duties.
• Provide managed service desk support onsite and remotely.
• Build trusted relationships with clients through regular communication.

Skills

Two years experience

Customer service

Communication

Tools

Office 365

ITIL

Microsoft Azure

Microsoft Server

Exchange

Active Directory

Mcafee EPO

Networking (LAN/WAN/DNS/Firewalls)

Onsite IT Field Engineer

Job description

Academia Ltd t/a Smartdesc is seeking a Support Engineer, 2nd Line, field-based in the East Midlands. You will handle onsite and remote IT support, manage tickets, and ensure SLA adherence.

The role emphasizes strong customer communication and ownership to drive resolution. The ideal candidate has at least two years in a similar role, is proficient with Office 365 (on prem and cloud), and knowledgeable about Azure, AD, Exchange, and security tools such as Mcafee EPO.