Customer Service Advisor

Career Choices Dewis Gyrfa Ltd; Crewe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free onsite parking

Onsite gym facilities

Wellbeing Programme

Rewards, discounts and offers

Job summary

Acorn by Synergie invites applications for a Customer Service Advisor in Crewe, Cheshire. The role is full-time (40 hours per week) with a 7-day rota and variable start times within core hours. You will join a supportive team and help customers find effective solutions while maintaining high service standards.

Ideal candidates have experience in customer service or similar service roles, strong communication, and the ability to stay calm under pressure. Onsite parking and gym access are provided.

Qualifications

• Excellent verbal communication and active listening are essential.
• Positive, professional and customer-focused approach.
• Strong problem-solving skills and willingness to take ownership of queries.
• Able to stay calm, organised and professional in busy environments.

Responsibilities

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand needs and identify solutions.
• Take ownership of issues and work towards the best outcome.
• Provide clear information using internal systems and maintain records.
• Resolve queries efficiently while upholding high service standards.
• Work with specialist teams when additional support is needed.

Skills

Verbal communication

Active listening

Customer-focused

Problem solving

Teamwork

Calm under pressure

Organised

Job description

Customer Service Advisor | Customer Service Representative | Customer Support Advisor | Contact Centre Advisor Crewe, Cheshire | Full-Time | 40 Hours per Week | 7-Day Rota | Variable Shifts Introduction Acorn by Synergie is recruiting for Customer Service Advisors to join a growing team in Crewe, Cheshire.

This is an excellent opportunity for someone with experience in customer service, contact centres, retail, hospitality or another service-focused environment who enjoys helping people and finding solutions.

You’ll handle customer enquiries, understand their needs and take ownership of issues through to resolution, while working as part of a supportive and collaborative team.

If you’re a confident communicator who can stay calm under pressure and genuinely enjoys making a difference to customers, we’d like to hear from you.

What We Offer

• Full-time position, 40 hours per week. 7-day rota with variable start and finish times.
• Free onsite parking.
• Free access to onsite gym facilities.
• Access to the Acorn by Synergie Worker Wellbeing Programme.
• Acorn by Synergie rewards, discounts and offers scheme.
• Supportive, friendly and inclusive working environment.
• Opportunity to develop your customer service skills within a growing team.

Key Duties

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand their needs and identify appropriate solutions.
• Take ownership of customer issues and work towards the best possible outcome.
• Provide clear and accurate information using a range of internal systems.
• Resolve queries efficiently while maintaining high customer service standards.
• Work closely with specialist teams when additional support is required.
• Maintain accurate and up-to-date customer records.
• Handle customer information responsibly and maintain high standards of data security.
• Contribute positively to a team environment focused on collaboration and customer satisfaction.

Requirements

• Previous experience in customer service, contact centre, retail, hospitality or another service-based role.
• Excellent verbal communication and active listening skills.
• Positive, professional and customer-focused approach.
• Confident using computers and able to learn new systems quickly.
• Ability to remain calm, organised and professional in a busy environment.
• Strong problem-solving skills and willingness to take ownership of customer queries.
• Ability to work effectively as part of a team.
• Flexible approach to working hours and shift patterns.

Working Hours

The role involves working 40 hours per week across a 7-day rota, with variable start and finish times within the following core opening hours: Monday-Friday: 8am-8pm Saturday: 9am-6pm Sunday: 10am-5pm You will be required to work one weekend day for two out of every three weekends, with the third weekend fully off.

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