Part-Time Quality Control & Customer Care Specialist

Team Jobs - Executive; Chorley; On-site; GBP 22,500 - 27,500; Part time

Benefits offered by this job

Free Parking

Holidays 21 days pro rata + Bank & PH

Private Medical Insurance

Life Assurance

Contributory Pension Scheme

Perk Box

Job summary

Team Jobs - Executive is recruiting a Customer Support Specialist for our Chorley site. This part-time role (20–25 hours weekly) offers flexible daytime hours between 8:00 and 16:00 and includes full training on products, processes and systems.

You will join a proactive Quality Control–customer care team, handling returns, order queries and communications with customers across multiple channels while maintaining high standards of service.

Qualifications

• Previous customer service experience or warehousing operations is required.
• Self-motivated, proactive, organised and adaptable to change.
• Articulate with a good eye for detail and able to work under pressure while maintaining high customer care standards.

Responsibilities

• Oversee daily inbound customer return parcels and distribution into the Returns Centre.
• Collaborate with the Customer Care Team and Quality Control/Warehouse teams on returns and care issues.
• Process consumer orders, spare part requests, and free-of-charge replacements with accuracy.
• Record product returns with detailed case notes in Salesforce.
• Serve as a point of contact for customers via phone, email, and social.
• Investigate and resolve order queries with the wider team.
• Manage outgoing parcels and ensure timely delivery.

Skills

Customer service

Attention to detail

Communication

Organisational skills

Salesforce

Tools

Salesforce

Job description

Team Jobs - Executive is recruiting a Customer Support Specialist for our Chorley site. This part-time role (20–25 hours weekly) offers flexible daytime hours between 8:00 and 16:00 and includes full training on products, processes and systems.

You will join a proactive Quality Control–customer care team, handling returns, order queries and communications with customers across multiple channels while maintaining high standards of service.