Customer Service Advisor — Help & Resolve with Care

Career Choices Dewis Gyrfa Ltd; Crewe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free onsite parking

Onsite gym facilities

Wellbeing Programme

Rewards, discounts and offers

Job summary

Acorn by Synergie invites applications for a Customer Service Advisor in Crewe, Cheshire. The role is full-time (40 hours per week) with a 7-day rota and variable start times within core hours. You will join a supportive team and help customers find effective solutions while maintaining high service standards.

Ideal candidates have experience in customer service or similar service roles, strong communication, and the ability to stay calm under pressure. Onsite parking and gym access are provided.

Qualifications

• Excellent verbal communication and active listening are essential.
• Positive, professional and customer-focused approach.
• Strong problem-solving skills and willingness to take ownership of queries.
• Able to stay calm, organised and professional in busy environments.

Responsibilities

• Handle inbound customer enquiries professionally and with empathy.
• Listen to customers, understand needs and identify solutions.
• Take ownership of issues and work towards the best outcome.
• Provide clear information using internal systems and maintain records.
• Resolve queries efficiently while upholding high service standards.
• Work with specialist teams when additional support is needed.

Skills

Verbal communication

Active listening

Customer-focused

Problem solving

Teamwork

Calm under pressure

Organised

Job description

Acorn by Synergie invites applications for a Customer Service Advisor in Crewe, Cheshire. The role is full-time (40 hours per week) with a 7-day rota and variable start times within core hours. You will join a supportive team and help customers find effective solutions while maintaining high service standards.

Ideal candidates have experience in customer service or similar service roles, strong communication, and the ability to stay calm under pressure. Onsite parking and gym access are provided.