Customer Service Advisor

Securitas UK; Crewe; On-site; GBP 13,000 - 27,000; Full time

Job summary

Cartridge People in Crewe is seeking a Customer Service Advisor to deliver friendly, professional support across telephone, email and live chat. You will listen to customers, resolve queries quickly, and process orders and refunds with accuracy.

The roles include two on-site positions: a full-time 40-hour week and a part-time 20-hour week, both based in Crewe, offering a robust team environment and opportunities to learn our product range.

Qualifications

• 2 years of customer experience required.
• A real people-person who enjoys helping others.
• Attentive listening and clear written and verbal communication.
• Strong problem-solving and empathy for customers.
• Basic IT skills for emailing, data entry and copy-paste tasks.
• Able to multitask with meticulous attention to detail.

Responsibilities

• Provide amazing customer service via phone, email and live chat.
• Process orders, payments and refunds for customers.
• Keep customers informed about promotions and product changes.
• Arrange deliveries and resolve order issues.
• Support colleagues and share knowledge to help the team.
• Aim to delight customers and go the extra mile.

Skills

Customer service

Telephone support

Problem solving

Active listening

Multitasking

IT literacy

Job description

Job Description

Main Duties and Responsibilities

• Provide an amazing customer service experience for customers
• Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, and live chat; offering help, advice and support
• Process orders, returns, payments and refunds for customers
• Maintain an awareness of current promotions and product changes
• Arrange deliveries
• Resolve any order issues and find a solution to problems
• Generate customer interest in the company’s own branded products
• Delight customers by going the extra mile
• Offer help and support to other staff members, when needed

Our ideal candidate is capable, ambitious, professional, flexible and has a terrific can‑do attitude! Ideally, you will also have experience in a telephone and web‑based service centre on site in Crewe.

Skills Required

• 2 years of customer experience required
• A genuine passion and interest in customer service- a real people‑person who gets job satisfaction from helping others
• An attentive listener and naturally positive communicator- both written and verbal
• Ability to problem‑solve and put yourself in the customer’s shoes!
• A good level of IT skills- happy to email, input some information, copy and paste, etc.
• Ability to multitask with excellent attention to detail

We reserve the right to close this vacancy early if we receive a high volume of applications

Do you get job satisfaction from helping others? Are you passionate about delivering outstanding customer service?

If so, we’d love to hear from you!

We’re looking for talented, enthusiastic and exceptional people to join our Customer Service team and help us continue to deliver the amazing service our customers have come to expect from Cartridge People.

As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing friendly, professional and helpful support across telephone, instant chat and email. You’ll listen to our customers, understand their needs and use your knowledge to resolve queries quickly and effectively.

2 positions available on site in Crewe

• 1x Full time 40 hours pw, Mon-Fri 9.30am-6pm, £26,546.33 pa
• 1x Part time 20 hours pw, Mon 9.30am-6pm, Tues & Weds 11.30am-6pm, £13,273.17 pa