On-Site Contract Administrator – Derby (9-Month FTC)

Jones Lang LaSalle Incorporated

East Midlands

On-site

GBP 25,000 - 35,000

Full time

3 days ago

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Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a Contract Administrator for an on-site Derby role on a 9-month FTC. You will manage end-to-end work order processes, coordinate services with engineering and supply chain, and record information for service requests and incidents.

The role requires administration/work-order scheduling experience, strong communication, and a customer-service focus with SLAs. On-site in Derby, 40 hours per week, with opportunities to develop skills in facilities

Qualifications

Experience in administration/work-order/scheduling environments.
Experience coordinating service delivery in mobile field operations.
Strong written and verbal communication with customer SLA focus.

Responsibilities

Execute end-to-end work order management and coordinate planned and reactive services.
Record information accurately to resolve service requests and incidents.
Monitor and escalate work orders to meet service levels and inform customers.
Procure services from external partners and manage service delivery.
Develop working knowledge of Corrigo apps, scheduling tools and facility services.
Identify opportunities to develop skills and share learnings with the team.
Keep up to date with contract changes and support the team accordingly.
Handle customer issues in line with the Customer Complaint process.