On‑Site Centre Operations & Customer Experience Lead

Workspace Group Plc; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Workspace Group Plc in London manages a portfolio of workspace centres. As an Assistant Centre Manager you will support day-to-day running, develop commercial and operational skills, and deliver excellent customer experiences while supporting centre performance.

You will deputise for the Centre Manager, handle queries and bookings, drive occupancy, and engage with the local business community. This on-site role requires strong relationship-building, proactive communication, and the ability to

Qualifications

• Strong customer-facing experience with excellent relationship-building skills.
• Confident communication (verbal and written).
• Good IT skills and ability to learn new systems.
• Organised with the ability to manage multiple priorities, proactive, self-motivated, and commercially aware.
• A collaborative team player with a positive approach.

Responsibilities

• Deputise for the Centre Manager when required.
• Work with facilities management to maintain high standards.
• Support rent roll, occupancy targets, and budget awareness.
• Handle customer queries and complaints effectively.
• Promote centre services and engage with the local community.
• Ensure H&S compliance and smooth move-in/out processes.

Skills

Customer service experience

Relationship building

Communication skills

IT skills

Organisational skills

Initiative

Job description

Workspace Group Plc in London manages a portfolio of workspace centres. As an Assistant Centre Manager you will support day-to-day running, develop commercial and operational skills, and deliver excellent customer experiences while supporting centre performance.

You will deputise for the Centre Manager, handle queries and bookings, drive occupancy, and engage with the local business community. This on-site role requires strong relationship-building, proactive communication, and the ability to