Centre Operations Assistant

Elbrus Partners Office & Professional; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave (incl. Bank Hols)

Discounted Private Medical Insurance

Life Assurance

Income Protection Insurance

NEST Pension Scheme

Employee Assistance Programme

Cycle Scheme

Annual flu jabs and eye tests

Training and professional development

Enhanced maternity, adoption, shared p

Annual professional membership

Payroll Giving

Job summary

Elbrus Partners Office & Professional is seeking a Centre Operations Assistant in London Millbank to deliver an exceptional customer experience while supporting the General Manager with day-to-day operations.

The role requires a proactive, customer-focused approach, strong English and Maths, and confidence with Microsoft Office 365. Full-time, 40 hours per week, Monday–Friday, 8:30am–5:30pm.

Qualifications

• Previous customer service experience is essential.
• Minimum Grade C in English and Maths (or equivalent).
• Confident using Microsoft Office 365, particularly Word, Excel and Outlook.
• Excellent communication and relationship-building skills.
• Strong planning and organisational abilities.
• A proactive, professional and customer-focused approach.
• Resilient, adaptable and comfortable working in a fast-paced environment.
• A positive team player who embraces change.
• Fire Marshal and First Aid training will be provided.

Responsibilities

• Deliver an outstanding customer experience to customers, prospects, clients and colleagues.
• Welcome customers and provide professional, friendly viewings of the centre.
• Build strong customer relationships and identify upselling opportunities.
• Respond proactively to customer queries and resolve issues at first point of contact wherever possible.
• Maintain the centre and meeting rooms to a high standard.
• Coordinate and oversee customer move-ins and meeting room/event requirements.
• Ensure all centre revenue and billing opportunities are captured.
• Support the General Manager with day-to-day centre operations and ad hoc duties.
• Complete regular health & safety checks, ensuring the centre remains safe and compliant.
• Report and follow up on building issues, accidents, incidents and near misses.
• Coordinate contractors and planned maintenance works.
• Ensure company policies and procedures are followed, including GDPR, AML and compliance requirements.
• Maintain accurate customer documentation and support compliance checks.

Skills

Customer service

Office 365

Communication

Planning

Teamwork

Adaptability

Education

GCSE English & Maths

Tools

Microsoft Office 365

Job description

Centre Operations Assistant

Location: London, Millbank

Salary: £27,000 per annum

Hours: 40 hours per week, Monday-Friday, 8:30am-5:30pm

Reporting to: General Manager

About the Role

We're looking for an enthusiastic and customer-focused Centre Operations Assistant to join our team in London Millbank.

You'll play a key role in delivering an exceptional customer experience while supporting the General Manager with the smooth, safe and compliant day-to-day running of the business centre.

Key Responsibilities

• Deliver an outstanding customer experience to customers, prospects, clients and colleagues.
• Welcome customers and provide professional, friendly viewings of the centre.
• Build strong customer relationships and identify upselling opportunities.
• Respond proactively to customer queries and resolve issues at first point of contact wherever possible.
• Maintain the centre and meeting rooms to a high standard.
• Coordinate and oversee customer move-ins and meeting room/event requirements.
• Ensure all centre revenue and billing opportunities are captured.
• Support the General Manager with day-to-day centre operations and ad hoc duties.
• Complete regular health & safety checks, ensuring the centre remains safe and compliant.
• Report and follow up on building issues, accidents, incidents and near misses.
• Coordinate contractors and planned maintenance works.
• Ensure company policies and procedures are followed, including GDPR, AML and compliance requirements.
• Maintain accurate customer documentation and support compliance checks.

What We're Looking For

• Previous customer service experience is essential.
• Minimum Grade C in English and Maths (or equivalent).
• Confident using Microsoft Office 365, particularly Word, Excel and Outlook.
• Excellent communication and relationship-building skills.
• Strong planning and organisational abilities.
• A proactive, professional and customer-focused approach.
• Resilient, adaptable and comfortable working in a fast-paced environment.
• A positive team player who embraces change.
• Fire Marshal and First Aid training will be provided.

What's on Offer

• £27,000 salary
• 33 days annual leave, including Bank Holidays
• Discounted Private Medical Insurance
• Life Assurance
• Income Protection Insurance
• NEST Pension Scheme
• Employee Assistance Programme
• Cycle Scheme
• Annual flu jabs and eye tests
• Training and professional development support
• Enhanced maternity, adoption, shared parental and paternity pay
• Annual professional membership subscription
• Payroll Giving

This Company operates a growing nationwide network of flexible business centres, supporting entrepreneurs and businesses with flexible workspaces and a first-class customer experience.

They're passionate about creating great places to work and helping our customers create, grow and enjoy running their businesses.

They're values are Smart, Supportive, Prudent, Straightforward and Responsible - and they look for people who share these values.