Centre Operations Assistant - Reading

FPMR Ltd; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

FPMR Ltd, on behalf of a flexible workspace provider in Reading, is seeking a Centre Operations Assistant to join the on-site team. You'll be the face of the centre, blending customer service with building operations, health and safety compliance, and some commercial responsibility.

This full-time, Monday-to-Friday role requires welcoming visitors, supporting move-ins, overseeing safety checks, coordinating with contractors, and ensuring GDPR/AML compliant documentation.

Qualifications

• Face-to-face customer service experience.
• Proficient in Word, Excel, Outlook.
• Strong attention to detail and organisation.
• Able to work independently and show initiative.
• Clear, confident communicator.

Responsibilities

• Welcoming customers and visitors to the centre and delivering a consistently high standard of service
• Conducting pre-event inspections of meeting rooms and show offices ahead of viewings and bookings
• Managing health and safety compliance, including contractor oversight, iAuditor checks, incident reporting, and RIDDOR compliance
• Supporting customer move-ins and building lasting relationships with existing customers to identify upselling opportunities
• Ensuring all customer agreements and documentation are accurate and compliant with GDPR and AML requirements
• Handling general administration and coordinating planned works with contractors

Skills

Customer service

MS Office 365

Attention to detail

Organisational skills

Independent working

Communication

Tools

Microsoft Office 365

Job description

If you're someone who takes real pride in creating a great first impression, keeps a cool head when things get busy, and genuinely enjoys working with people every day, this could be a great fit. Our client is a flexible workspace provider based in Reading, and they're looking for a Centre Operations Assistant to join their on-site team.

About our client

Our client operates a professional flexible workspace centre in Reading, providing office space, meeting rooms, and workspace solutions to a range of businesses. They take their service standards seriously and operate with a strong focus on compliance, safety, and customer experience.

The role

Reporting to the Centre Operations Manager, you'll be the face of the centre day to day. This is a varied, hands-on role that blends customer service with building operations, health and safety compliance, and some commercial responsibility. It's fully site-based, full-time, Monday to Friday.

What you'll be doing

• Welcoming customers and visitors to the centre and delivering a consistently high standard of service
• Conducting pre-event inspections of meeting rooms and show offices ahead of viewings and bookings
• Managing health and safety compliance, including contractor oversight, iAuditor checks, incident reporting, and RIDDOR compliance
• Supporting customer move-ins and building lasting relationships with existing customers to identify upselling opportunities
• Ensuring all customer agreements and documentation are accurate and compliant with GDPR and AML requirements
• Handling general administration and coordinating planned works with contractors

Skills and experience

Essential

• Previous customer service experience in a face-to-face environment
• Confident using Microsoft Office 365, including Word, Excel, and Outlook
• Strong attention to detail and good organisational skills
• Comfortable working independently and using your own initiative
• Clear, confident communicator with a can-do attitude

Desirable

• Familiarity with health and safety processes or compliance administration
• Experience in a workspace, facilities, hospitality, or property environment

Due to the location of this site the ideal candidate will have their own car to get to work