Assistant Center Manager

WORKSPACE GROUP PLC; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

WORKSPACE GROUP PLC is seeking an Assistant Centre Manager to help run our centres in Greater London on site five days a week. You will support the Centre Manager, drive customer service, sales support, and centre performance.

You will develop commercial and operational skills, manage customer queries, promote available space, and foster community engagement while ensuring high standards across the centre. This role requires proactive, collaborative teamwork and strong IT literacy to adapt to

Qualifications

• Strong customer-facing experience with excellent relationship-building skills.
• Confident communication (verbal and written).
• Good IT skills and ability to learn new systems.
• Organised with the ability to manage multiple priorities.

Responsibilities

• Customer Service & Front of House: Act as a key point of contact, maintain a visible presence, deliver excellent customer service, manage queries or complaints, build relationships, support viewings and promote space and services, drive occupancy and revenue.
• Community & Engagement: Support a strong customer community through events, promote the centre and customer activity, deputise for the Centre Manager, work with FM to maintain high standards, support H&S compliance and move-in/out processes.
• Finance & Performance: Support delivery of rent roll, occupancy, and budget targets; assist with arrears and identifying cost efficiencies.

Skills

Customer-facing experience

Communication skills

IT skills

Organisation

Job description

As an Assistant Centre Manager, you will support the day-to-day running of our centres. This role is ideal for someone looking to develop their commercial, operational, and leadership skills, while delivering a great customer experience and supporting centre performance.

You will work closely with the Centre Manager, deputising where required, and playing a key role in customer service, sales support, and community engagement.

What You’ll Be Doing

Customer Service & Front of House

• Act as a key point of contact, maintaining a visible presence within the centre.
• Deliver excellent customer service and manage queries or complaints effectively.
• Build strong relationships with customers, understanding their needs.
• Support viewings and promote available space and services.
• Help drive occupancy and revenue through proactive engagement.
• Develop knowledge of local competitors and market activity.

Community & Engagement

• Support a strong customer community through events and engagement.
• Promote the centre and customer activity internally and externally.
• Deputise for the Centre Manager when required.
• Work with FM to maintain high standards across the centre.
• Support H&S compliance and customer move-in/out processes.

Finance & Performance

• Support delivery of rent roll, occupancy, and budget targets.
• Assist with arrears and identifying cost efficiencies.

What We’re Looking For

• Strong customer-facing experience with excellent relationship-building skills.
• Confident communication (verbal and written).
• Good IT skills and ability to learn new systems.
• Organised with the ability to manage multiple priorities.

Personal Attributes

• Proactive, self-motivated, and commercially aware.
• A collaborative team player with a positive approach.
• Confident, professional, and comfortable taking initiative.

This role requires you to be on site 5 days a week.

You must be authorised to work in the UK to be considered for this position.