Centre Operations & Customer Experience Lead

WORKSPACE GROUP PLC

Greater London

On-site

GBP 28,000 - 36,000

Full time

26 hours ago

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Job summary

WORKSPACE GROUP PLC is seeking an Assistant Centre Manager to help run our centres in Greater London on site five days a week. You will support the Centre Manager, drive customer service, sales support, and centre performance.

You will develop commercial and operational skills, manage customer queries, promote available space, and foster community engagement while ensuring high standards across the centre. This role requires proactive, collaborative teamwork and strong IT literacy to adapt to

Qualifications

Strong customer-facing experience with excellent relationship-building skills.
Confident communication (verbal and written).
Good IT skills and ability to learn new systems.
Organised with the ability to manage multiple priorities.

Responsibilities

Customer Service & Front of House: Act as a key point of contact, maintain a visible presence, deliver excellent customer service, manage queries or complaints, build relationships, support viewings and promote space and services, drive occupancy and revenue.
Community & Engagement: Support a strong customer community through events, promote the centre and customer activity, deputise for the Centre Manager, work with FM to maintain high standards, support H&S compliance and move-in/out processes.
Finance & Performance: Support delivery of rent roll, occupancy, and budget targets; assist with arrears and identifying cost efficiencies.