Centre Coordinator

Workspace Group; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Workspace Group is seeking a Centre Coordinator who is customer-focused and sociable to be the first point of contact in the building. You will deliver exceptional service, help guests feel at home, and manage reception duties with enthusiasm.

You will also coordinate fire evacuations as needed, engage with customers to understand their needs, handle inquiries promptly, and assist with organizing events and meetings in the Centre.

Qualifications

• Experience of working in a strong customer facing environment.
• Proven experience in customer care and ability to resolve customer complaints.
• Strong MS Office skills along with knowledge of other basic IT packages.
• Excellent communication skills, both verbal and written.

Responsibilities

• Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
• Assuming role of Fire Marshall and co-ordinating fire evacuations as required.
• Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
• Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
• Organising customer events and preparing meeting rooms.

Skills

Customer facing

Customer care

MS Office

Communication

Tools

MS Office

Job description

The Vacancy

We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self-starter.

The Vacancy

We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self-starter.

As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond, making sure everyone who visits us feels at home.

Some Of Your Responsibilities Will Include

• Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
• Assuming role of Fire Marshall and co-ordinating fire evacuations as required.
• Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
• Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
• Organising customer events and preparing meeting rooms.

Bring your personality to work

We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.

You’ll Also Need To Have

• Experience of working in a strong customer facing environment
• Proven experience in customer care and ability to resolve customer complaints
• Strong MS Office skills along with knowledge of other basic IT packages
• Excellent communication skills, both verbal and written

This role requires you to be on site 5 days a week.

You must be authorised to work in the UK to be considered for this position.

The Company

As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.

Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.

Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.