Centre Operations Specialist – Customer Service & Safety

FPMR Ltd; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

FPMR Ltd, on behalf of a flexible workspace provider in Reading, is seeking a Centre Operations Assistant to join the on-site team. You'll be the face of the centre, blending customer service with building operations, health and safety compliance, and some commercial responsibility.

This full-time, Monday-to-Friday role requires welcoming visitors, supporting move-ins, overseeing safety checks, coordinating with contractors, and ensuring GDPR/AML compliant documentation.

Qualifications

• Face-to-face customer service experience.
• Proficient in Word, Excel, Outlook.
• Strong attention to detail and organisation.
• Able to work independently and show initiative.
• Clear, confident communicator.

Responsibilities

• Welcoming customers and visitors to the centre and delivering a consistently high standard of service
• Conducting pre-event inspections of meeting rooms and show offices ahead of viewings and bookings
• Managing health and safety compliance, including contractor oversight, iAuditor checks, incident reporting, and RIDDOR compliance
• Supporting customer move-ins and building lasting relationships with existing customers to identify upselling opportunities
• Ensuring all customer agreements and documentation are accurate and compliant with GDPR and AML requirements
• Handling general administration and coordinating planned works with contractors

Skills

Customer service

MS Office 365

Attention to detail

Organisational skills

Independent working

Communication

Tools

Microsoft Office 365

Job description

FPMR Ltd, on behalf of a flexible workspace provider in Reading, is seeking a Centre Operations Assistant to join the on-site team. You'll be the face of the centre, blending customer service with building operations, health and safety compliance, and some commercial responsibility.

This full-time, Monday-to-Friday role requires welcoming visitors, supporting move-ins, overseeing safety checks, coordinating with contractors, and ensuring GDPR/AML compliant documentation.