On-Site 2nd Line IT Engineer - Manufacturing

Nextech Group; Hempstalls; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Company perks

Job summary

Nextech Group in Stoke-on-Trent is seeking a hands-on 2nd Line IT Support Engineer to back office and production systems. You will handle escalations, support Microsoft 365, Windows Server, Active Directory, and end-user devices, while keeping networks running smoothly.

This on-site role offers a stable manufacturing environment, training opportunities, a pension, and benefits. You’ll contribute to projects like cloud migrations and system upgrades, and produce clear documentation for assets and

Qualifications

• Proven experience in 2nd Line IT Support in manufacturing or fast-paced environments.

Responsibilities

• Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively.
• Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices.
• Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs).
• Maintaining and optimising critical systems that keep manufacturing operations running smoothly.
• Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts.
• Producing clear documentation for systems, assets, and incidents.

Skills

2nd Line IT Support

Troubleshooting

Communication

Tools

Microsoft 365

Windows Server

Active Directory

LAN/WAN

VPNs

Firewalls

Job description

Nextech Group in Stoke-on-Trent is seeking a hands-on 2nd Line IT Support Engineer to back office and production systems. You will handle escalations, support Microsoft 365, Windows Server, Active Directory, and end-user devices, while keeping networks running smoothly.

This on-site role offers a stable manufacturing environment, training opportunities, a pension, and benefits. You’ll contribute to projects like cloud migrations and system upgrades, and produce clear documentation for assets and