2nd Line IT Support

Nextech Group; Hempstalls; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Company perks

Job summary

Nextech Group in Stoke-on-Trent is seeking a hands-on 2nd Line IT Support Engineer to back office and production systems. You will handle escalations, support Microsoft 365, Windows Server, Active Directory, and end-user devices, while keeping networks running smoothly.

This on-site role offers a stable manufacturing environment, training opportunities, a pension, and benefits. You’ll contribute to projects like cloud migrations and system upgrades, and produce clear documentation for assets and

Qualifications

• Proven experience in 2nd Line IT Support in manufacturing or fast-paced environments.

Responsibilities

• Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively.
• Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices.
• Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs).
• Maintaining and optimising critical systems that keep manufacturing operations running smoothly.
• Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts.
• Producing clear documentation for systems, assets, and incidents.

Skills

2nd Line IT Support

Troubleshooting

Communication

Tools

Microsoft 365

Windows Server

Active Directory

LAN/WAN

VPNs

Firewalls

Job description

Role: 2nd Line IT Support Engineer
Location: Stoke-on-Trent
£36,000 + Benefits
Manufacturing Sector

Do you enjoy solving complex IT challenges and want to be part of a business where technology truly underpins operations? We're looking for a 2nd Line IT Engineer to join a leading manufacturing company in Stoke-on-Trent, supporting both office and production environments.

This role is hands-on, varied, and gives you the chance to work across infrastructure, applications, and networks - no two days are the same.

What you'll be doing

• Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively.
• Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices.
• Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs).
• Maintaining and optimising critical systems that keep manufacturing operations running smoothly.
• Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts.
• Producing clear documentation for systems, assets, and incidents.

What we're looking for

• Proven experience in 2nd Line IT Support (manufacturing or fast-paced environments a bonus).
• Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD).
• Networking know-how - TCP/IP, DNS, DHCP, VPNs, firewalls.
• Strong troubleshooting skills with a proactive approach.
• Excellent communication skills - able to support colleagues at all levels.
• Full UK driving licence (occasional travel may be required).

What's in it for you

• Salary up to £36,000 depending on experience.
• A stable, established employer in the manufacturing sector.
• On-site role with plenty of variety day to day.
• Training and career development opportunities.
• Pension scheme and additional company perks.

If you're ready to take ownership of IT support in a busy, hands-on environment and want to see the direct impact of your work, this could be the perfect next step.