2nd Line IT Support Engineer – 365, Azure & Networking

RecruitME; Stamford; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Mon-Fri working hours

Exposure to MS 365, Intune & Azure

Multi-site IT operations

Professional services environment

Job summary

RecruitME is seeking a 2nd Line IT Support Engineer based in Stamford to provide day-to-day technical support across the business. You will cover hardware, software, user accounts, connectivity, devices and key business applications.

You will be involved in a mix of helpdesk support, remote troubleshooting, on-site support, device deployment, Microsoft 365 administration, infrastructure support and project work.

Qualifications

• Experience as IT Support Engineer at 2nd line level.
• Strong Windows 11 and Microsoft 365 administration knowledge.
• Experience with Intune, Azure and endpoint management would be highly beneficial.
• Good understanding of networking fundamentals including TCP/IP, switches, VLANs and firewalls.
• Experience using helpdesk or ticketing systems and remote support tools.
• Full UK driving licence and access to your own vehicle with business insurance are essential.

Responsibilities

• Provide 1st and 2nd line IT support to users across multiple offices, logging, triaging, resolving and escalating support tickets where required.
• Troubleshoot hardware, software, connectivity and account issues both remotely and on site.
• Build, configure, deploy and manage laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365, Active Directory, Exchange Online, Teams, SharePoint, OneDrive and Group Policy.
• Assist with Intune endpoint management, device provisioning and configuration.
• Support Windows Server, Hyper-V and wider infrastructure tasks.
• Troubleshoot networking issues involving TCP/IP, switches, VLANs, firewalls and wireless connectivity.
• Support business applications, software installations, patching, endpoint security, backups and software updates.
• Assist with IT projects including hardware refreshes, system upgrades, migrations and office moves.
• Maintain clear IT documentation, user guides and knowledge base content.

Skills

Windows 11

Microsoft 365

Active Directory

Exchange Online

Intune

Azure

Networking

Troubleshooting

Helpdesk tools

Remote support

Multi-site IT

Tools

SOS Connect

SOS Practice Manager

Diktamen

Job description

RecruitME is seeking a 2nd Line IT Support Engineer based in Stamford to provide day-to-day technical support across the business. You will cover hardware, software, user accounts, connectivity, devices and key business applications.

You will be involved in a mix of helpdesk support, remote troubleshooting, on-site support, device deployment, Microsoft 365 administration, infrastructure support and project work.