On-Call IT Service Desk Analyst

Bupa; Royal Borough of Kingston upon Thames; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual leave 25 days

Company pension

Life assurance

Referral scheme

Staff restaurant access

Interest-free travel loan

Private healthcare

Bike loan

Retailer discounts

Employee assistance

Job summary

Bupa in the United Kingdom is seeking a Service Desk Analyst to join our IT operations at New Victoria Hospital. This permanent, full-time role offers 37.5 hours per week with 7.5 hour shifts between 7am and 8pm and an on-call rota.

Salary up to £40,000 per annum and comprehensive benefits are available. You will provide first and second line desktop, software and network support and assist with new systems deployments.

Qualifications

• Previous experience in an IT Support, Service Desk, or Helpdesk role.
• Knowledge of Windows operating systems and Microsoft Office 365.
• Understanding of networking fundamentals, including LAN, WAN, and Wi-Fi.
• PAX experience
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests

Responsibilities

• Provide first and second line desktop, software and network support
• Ensure the IT infrastructure is kept up to date
• Work with the Information Systems Manager to investigate areas where the infrastructure could be improved
• Manage daily and monthly backups
• Monitor and troubleshoot network security and performance
• Maintain the hospital's internet and email system
• Monitoring of servers, server logs for warnings and errors and troubleshoot and problems that might arise.
• Train and advise users on system applications where required
• Support off the shelf and bespoke software used across different departments
• Liaise with third party software suppliers
• Perform administrative tasks on data in order to keep information current

Skills

IT Support

Windows OS

Office 365

Networking basics

PAX experience

Troubleshooting

Communication

Workload prioritisation

Job description

Bupa in the United Kingdom is seeking a Service Desk Analyst to join our IT operations at New Victoria Hospital. This permanent, full-time role offers 37.5 hours per week with 7.5 hour shifts between 7am and 8pm and an on-call rota.

Salary up to £40,000 per annum and comprehensive benefits are available. You will provide first and second line desktop, software and network support and assist with new systems deployments.