Patient Services & Outpatient Coordinator

Bupa; Staines-upon-Thames; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave entitlement of 25 days +

bank holidays increasing with length

In-house training for all staff

Company pension scheme

Life assurance

Employee Referral Scheme

Access to subsidised staff restaurant

Interest free travel loan

Private healthcare (T&Cs Apply)

Bicycle Loan Scheme

Retailer discounts

Employee Assistance Programme

Job summary

Bupa's New Victoria Hospital in Kingston upon Thames is seeking a Patient Services Advisor to provide a professional hospital and outpatient reception service. You will manage bookings and enquiries, greet patients, and support the smooth running of clinics using hospital systems and considerate customer care.

This permanent role (37.5 hours) covers Monday to Sunday 8am–8pm with salary £27,417 per year plus benefits.

Qualifications

• Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies
• Understand and incorporate organisational values into daily practice: Compassionate, Exceptional, Ethical, Evolving
• Attend mandatory training as identified by the Hospital
• Develop knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learning
• Work as part of a team and collaborate with colleagues
• Ensure good communication links are established with all other departments within the hospital
• Maintain a high level of security awareness

Responsibilities

• Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
• Manage appointments, registrations and enquiries via phone, email and face-to-face, ensuring an excellent customer experience.
• Support the smooth running of outpatient clinics by liaising with consultants, nursing teams and other hospital departments.
• Accurately maintain patient records, insurance details and appointment information using hospital systems.
• Process payments and account queries in line with hospital policies and procedures.
• Handle patient queries and concerns sensitively, resolving issues promptly and professionally.
• Maintain a welcoming reception and waiting area, ensuring information is readily available to patients and visitors.
• Build effective working relationships with colleagues, consultants and external stakeholders, always communicating clearly.
• Ensure compliance with confidentiality, data protection and hospital operational procedures.

Skills

Policy compliance

Teamwork

Communication

Confidentiality

Data protection

Security awareness

Customer service

Values alignment

Job description

Bupa's New Victoria Hospital in Kingston upon Thames is seeking a Patient Services Advisor to provide a professional hospital and outpatient reception service. You will manage bookings and enquiries, greet patients, and support the smooth running of clinics using hospital systems and considerate customer care.

This permanent role (37.5 hours) covers Monday to Sunday 8am–8pm with salary £27,417 per year plus benefits.