Service Desk Analyst

Bupa; Royal Borough of Kingston upon Thames; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual leave 25 days

Company pension

Life assurance

Referral scheme

Staff restaurant access

Interest-free travel loan

Private healthcare

Bike loan

Retailer discounts

Employee assistance

Job summary

Bupa in the United Kingdom is seeking a Service Desk Analyst to join our IT operations at New Victoria Hospital. This permanent, full-time role offers 37.5 hours per week with 7.5 hour shifts between 7am and 8pm and an on-call rota.

Salary up to £40,000 per annum and comprehensive benefits are available. You will provide first and second line desktop, software and network support and assist with new systems deployments.

Qualifications

• Previous experience in an IT Support, Service Desk, or Helpdesk role.
• Knowledge of Windows operating systems and Microsoft Office 365.
• Understanding of networking fundamentals, including LAN, WAN, and Wi-Fi.
• PAX experience
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests

Responsibilities

• Provide first and second line desktop, software and network support
• Ensure the IT infrastructure is kept up to date
• Work with the Information Systems Manager to investigate areas where the infrastructure could be improved
• Manage daily and monthly backups
• Monitor and troubleshoot network security and performance
• Maintain the hospital's internet and email system
• Monitoring of servers, server logs for warnings and errors and troubleshoot and problems that might arise.
• Train and advise users on system applications where required
• Support off the shelf and bespoke software used across different departments
• Liaise with third party software suppliers
• Perform administrative tasks on data in order to keep information current

Skills

IT Support

Windows OS

Office 365

Networking basics

PAX experience

Troubleshooting

Communication

Workload prioritisation

Job description

Job Description:

Service Desk Analyst

Contract - Permanent

Location: New Victoria Hospital KT2 7EGWorking hours: 37.5 hours per week

Shift pattern: 7.5 hour shifts between 7am - 8pm plus on call rota.

Salary: Up to £40,000 per annum

We make health happen.

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

As a Service Desk Analyst , you will Assist with the IT operations, Desktop/Network support and implementing new systems/technologies. Provide a customer friendly support service to end users.

How you'll help us make health happen

• Provide first and second line desktop, software and network support
• Ensure the IT infrastructure is kept up to date
• Work with the Information Systems Manager to investigate areas where the infrastructure could be improved
• Manage daily and monthly backups
• Monitor and troubleshoot network security and performance
• Maintain the hospital's internet and email system
• Monitoring of servers, server logs for warnings and errors and troubleshoot and problems that might arise.
• Train and advise users on system applications where required.
• Support off the shelf and bespoke software used across different departments
• Liaise with third party software suppliers.
• Perform administrative tasks on data in order to keep information current
• Avoid any behaviour which discriminates against patients/relatives, visitors, employees or potential employees on the grounds of their sex, race, ethnic or national origins, colour, disability, religion or belief, sexual orientation or age.
• Be customer friendly

Key Skills / Qualifications needed for this role:

• Previous experience in an IT Support, Service Desk, or Helpdesk role.
• Knowledge of Windows operating systems and Microsoft Office 365.
• Understanding of networking fundamentals, including LAN, WAN, and Wi-Fi.
• PAX experience
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service
• In-house training for all staff
• Company pension scheme
• Life assurance
• Employee Referral Scheme
• Access to subsidised staff restaurant
• Interest free travel loan
• Private healthcare (T&Cs Apply)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to Be you at Bupa, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Locations:

New Victoria Hospital