Service Desk Analyst

BUPA Care Homes (CFCHomes); Royal Borough of Kingston upon Thames; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

In-house training

Company pension scheme

Life assurance

Employee Referral Scheme

Subsidised staff restaurant

Interest free travel loan

Private healthcare

Bicycle Loan Scheme

Retailer discounts

Employee Assistance Programme

Job summary

Bupa is seeking a Service Desk Analyst to join New Victoria Hospital. You will provide first and second line desktop, software and network support to end users, helping keep IT services reliable. The role requires ensuring the IT infrastructure stays up to date, managing backups, and collaborating with the IS Manager to identify improvements.

It is a full time, permanent position with 37.5 hours per week. Applicants should have IT support experience, knowledge of Windows OS and Microsoft 365,

Qualifications

• Previous experience in an IT Support, Service Desk, or Helpdesk role.
• Knowledge of Windows operating systems and Microsoft Office 365.
• Understanding of networking fundamentals, including LAN, WAN, and Wi‑Fi.
• PAX experience.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests.

Responsibilities

• Provide first and second line desktop, software and network support.
• Ensure the IT infrastructure is kept up to date.
• Work with the Information Systems Manager to identify infrastructure improvements.
• Manage daily and monthly backups.
• Monitor and troubleshoot network security and performance.
• Maintain the hospital's internet and email system.
• Monitor servers and logs for warnings and errors; troubleshoot issues.
• Train and advise users on system applications where required.
• Support off the shelf and bespoke software used across departments.
• Liaise with third party software suppliers.
• Perform administrative tasks on data to keep information current.
• Promote inclusive behaviour and non‑discrimination.
• Be customer friendly.

Skills

Desktop support

Windows OS

Microsoft 365

Networking fundamentals

Troubleshooting

Communication skills

Work prioritisation

Tools

Windows OS

Microsoft 365

Networking basics (LAN/WAN/Wi‑Fi)

Job description

Service Desk Analyst

Contract - Permanent

Location: New Victoria Hospital KT2 7EG

Working hours: 37.5 hours per week

Shift pattern: 7.5 hour shifts between 7am - 8pm plus on call rota.

Salary: Up to £40,000 per annum

We make health happen. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

As a Service Desk Analyst , you will Assist with the IT operations, Desktop/Network support and implementing new systems/technologies. Provide a customer friendly support service to end users.

How you'll help us make health happen

• Provide first and second line desktop, software and network support
• Ensure the IT infrastructure is kept up to date
• Work with the Information Systems Manager to investigate areas where the infrastructure could be improved
• Manage daily and monthly backups
• Monitor and troubleshoot network security and performance
• Maintain the hospital's internet and email system
• Monitoring of servers, server logs for warnings and errors and troubleshoot and problems that might arise.
• Train and advise users on system applications where required.
• Support off the shelf and bespoke software used across different departments
• Liaise with third party software suppliers.
• Perform administrative tasks on data in order to keep information current
• Avoid any behaviour which discriminates against patients/relatives, visitors, employees or potential employees on the grounds of their sex, race, ethnic or national origins, colour, disability, religion or belief, sexual orientation or age.
• Be customer friendly

Key Skills / Qualifications needed for this role:

• Previous experience in an IT Support, Service Desk, or Helpdesk role.
• Knowledge of Windows operating systems and Microsoft Office 365.
• Understanding of networking fundamentals, including LAN, WAN, and Wi-Fi.
• PAX experience
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests

Benefits

• Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
• Joining Bupa in this role you will receive the following benefits and more:
• Annual leave entitlement of 25 days + bank holidays increasing with length of service
• In-house training for all staff
• Company pension scheme
• Life assurance
• Employee Referral Scheme
• Access to subsidised staff restaurant
• Interest free travel loan
• Private healthcare (T&Cs Apply)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Locations: New Victoria Hospital