Hospital Front Desk & Patient Services Specialist

Bupa; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays

In-house training

Company pension

Life assurance

Employee Referral Scheme

Subsidised staff restaurant

Interest free travel loan

Private healthcare

Bicycle Loan Scheme

Retailer discounts

Employee Assistance Programme

Job summary

Bupa's New Victoria Hospital in Kingston upon Thames is seeking a Patient Services Advisor for a permanent 37.5-hour week. You will provide an effective hospital and outpatient reception service to patients, visitors, consultants and GPs, handling inquiries in person, by phone and email.

Key duties include managing appointments, registrations and enquiries, maintaining patient records, processing payments, and ensuring confidentiality and data protection.

Qualifications

• Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies.
• Understand and incorporate the organisational values into daily working practice: Compassionate, Exceptional, Ethical, Evolving.
• Attend mandatory training as identified by the Hospital.
• Develop own knowledge, skills and experience through supervision, practice and lifelong learning.
• Work as part of a team and collaborate with colleagues.
• Ensure good communication links with all other departments within the hospital.
• Maintain a high level of security awareness.

Responsibilities

• Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
• Manage appointments, registrations and enquiries via phone, email and face-to-face, ensuring an excellent customer experience.
• Support the smooth running of outpatient clinics by liaising with consultants, nursing teams and other hospital departments.
• Accurately maintain patient records, insurance details and appointment information using hospital systems.
• Process payments and account queries in line with hospital policies and procedures.
• Handle patient queries and concerns sensitively, resolving issues promptly and professionally.
• Maintain a welcoming reception and waiting area, ensuring information is readily available to patients and visitors.
• Build effective working relationships with colleagues, consultants and external stakeholders, always communicating clearly.
• Ensure compliance with confidentiality, data protection and hospital operational procedures.

Skills

Compassionate

Exceptional

Ethical

Evolving

Teamwork

Communication

Security awareness

Job description

Bupa's New Victoria Hospital in Kingston upon Thames is seeking a Patient Services Advisor for a permanent 37.5-hour week. You will provide an effective hospital and outpatient reception service to patients, visitors, consultants and GPs, handling inquiries in person, by phone and email.

Key duties include managing appointments, registrations and enquiries, maintaining patient records, processing payments, and ensuring confidentiality and data protection.