Hybrid Application Support Analyst – 24/7 Ops (Brighton)

BUPA Care Homes (CFCHomes); Brighton; Hybrid; GBP 42,000 - 51,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Private medical insurance

Viva wellbeing

Bupa healthcare services

Family-friendly benefits

Hybrid working

Employee discounts

Job summary

Bupa is seeking an Application Support Analyst in Brighton to ensure the reliability of critical systems across our organization. The role involves incident management, root-cause analysis, and collaboration with IT teams to deliver robust support for business applications.

You will work in a 24/7 business environment with a rotation and a hybrid office pattern, contributing to continuous improvements and providing excellent service to customers and colleagues alike.

Qualifications

• Experience in an Application/Technical/Production Support role.
• Strong troubleshooting and problem-solving abilities.
• Familiar with ITIL-based support frameworks; ITIL Foundation desirable.
• Excellent communication with technical and non-technical stakeholders.
• Experience across multiple business applications and complex environments.
• Experience with enterprise platforms and matrix teams.
• Experience working with third-party suppliers and outsourcing.

Responsibilities

• Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.
• Investigate, diagnose and resolve application incidents, events, requests and technical queries.
• Perform root cause analysis on recurring issues and recommend improvements.
• Support a variety of business applications and technologies while maintaining high quality of service.
• Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.
• Undertake minor development and enhancement activities where required.
• Contribute to service improvement initiatives and identify opportunities to enhance technology services.
• Support the onboarding of new applications and services into operational support environments.
• Participate in change management, implementation and release activities.
• Provide clear and timely communication to stakeholders throughout the incident lifecycle.
• Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.

Skills

Application support experience

Troubleshooting

ITIL knowledge

Communication skills

Multi-application experience

Enterprise platforms

Third-party coordination

Azure

REST/SOAP

C#

ASP.NET MVC

SQL Server

SSIS/SSRS/SSAS

JavaScript

Education

Degree in Computer Science/Engineering/Mathematics/Science or related

Job description

Bupa is seeking an Application Support Analyst in Brighton to ensure the reliability of critical systems across our organization. The role involves incident management, root-cause analysis, and collaboration with IT teams to deliver robust support for business applications.

You will work in a 24/7 business environment with a rotation and a hybrid office pattern, contributing to continuous improvements and providing excellent service to customers and colleagues alike.