Application Support Specialist — Hybrid & On-Call 24/7

Bupa; Brighton; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Hybrid and flexible working

Job summary

Bupa Global in Brighton (BN1 4FY) is hiring an Application Support Analyst for a full-time role (37.5 hours per week) with 2 days in the office. The position involves supporting a 24/7 operation and participating in an on-call rota approximately every 4 weeks.

You will triage incidents, diagnose issues, perform root-cause analysis and support a range of business applications. Collaboration with IT teams, business users and external partners is essential to keep services reliable.

Qualifications

• Experience in Application Support or Production Support
• Strong troubleshooting and problem-solving skills
• ITIL Foundation certification desirable
• Excellent communication with technical and non-technical stakeholders
• Experience working across complex technical environments and multiple business applications
• Experience with third-party suppliers and outsourced service providers

Responsibilities

• Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.
• Investigate, diagnose and resolve application incidents and technical queries.
• Perform root cause analysis on recurring issues and implement long-term fixes.
• Support a variety of business applications and technologies while maintaining high service quality.
• Collaborate with business stakeholders to understand technical requirements and deliver solutions.
• Undertake minor development and enhancement activities where required.
• Participate in change management, implementation and release activities.

Skills

ITIL

Troubleshooting

Stakeholder communication

Multi‑application environment

Education

Bachelor's degree in CS/IT/Engineering

Tools

Azure

SQL Server

C#

ASP.NET MVC

JavaScript

Job description

Bupa Global in Brighton (BN1 4FY) is hiring an Application Support Analyst for a full-time role (37.5 hours per week) with 2 days in the office. The position involves supporting a 24/7 operation and participating in an on-call rota approximately every 4 weeks.

You will triage incidents, diagnose issues, perform root-cause analysis and support a range of business applications. Collaboration with IT teams, business users and external partners is essential to keep services reliable.