Omnichannel Sales Team Lead

NEW LOOK; South Shields; On-site; GBP 23,000 - 26,000; Full time

Job summary

New Look in South Shields is seeking a Supervisor to join our management team and deliver an omnichannel shopping experience. You will lead a team to provide high-quality customer service in-store and online, living our Service Promise and Brand Values every day.

You will coach colleagues, drive KPI performance, support visual merchandising, and ensure operational standards are met while championing diversity and inclusion and supporting local communities.

Qualifications

• Customer-focused mindset with excellent communication.
• Ability to coach and develop a high-performing team.
• Experience in retail or customer service is desirable.
• Strong attention to detail and store standards.
• Comfortable working in a fast-paced environment.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion
• Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
• Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences
• Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values
• Delivering effective deployment of the team so that our customer's needs are always met
• Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory
• Actively support our charities and communities to ensure positive local impact in the areas in which we operate

Skills

People skills

Communication

Customer focus

Job description

New Look in South Shields is seeking a Supervisor to join our management team and deliver an omnichannel shopping experience. You will lead a team to provide high-quality customer service in-store and online, living our Service Promise and Brand Values every day.

You will coach colleagues, drive KPI performance, support visual merchandising, and ensure operational standards are met while championing diversity and inclusion and supporting local communities.