Omnichannel Retail Supervisor

New Look; East Grinstead; Sur place; GBP 23 000 - 32 000; Plein temps

Résumé du poste

New Look in the United Kingdom is seeking a proactive Store Supervisor to lead a team and deliver an exceptional omnichannel experience for customers, both in-store and online. You will live our brand values and mentor colleagues to provide outstanding service and fashion guidance.

You will drive visual merchandising, coach on selling techniques, and ensure operational standards, customer care and adherence to policies.

Qualifications

• Experience leading retail teams and delivering high-quality customer service.
• Strong knowledge of omnichannel retail and visual merchandising.
• Proven ability to coach, develop and motivate staff.
• Excellent communication and relationship-building skills.
• Ability to work in a fast-paced, changing environment.

Responsabilités

• Develop the team to deliver a seamless Omnichannel customer journey in-store and online.
• Coach and develop the team on YATD techniques, providing feedback to build customer trust.
• Inspire visual journeys in-store: tailor layout, merchandising, windows and mannequins to local market.
• Embed the Service Promise of Easy/Smile/Care in-store ethos led by the team.
• Capture customer feedback via VOTC and report opportunities to Deputy/Store Manager.
• Embed KIND initiatives (backhauling, bags, waste) to deliver KIND values.
• Deploy the team effectively to meet customers' needs.
• Recognise team members for excellent customer experience and share successes across the Territory.
• Support charities and communities to create positive local impact.
• Sponsor a culture of diversity and inclusion in recruitment and development.
• Foster engagement; encourage feedback and wellbeing initiatives led by management.
• Model company values in team work.
• Encourage personal development as part of growth.
• Coach omnichannel advocates to deliver great customer experiences.
• Nurture and grow teams to retain talent and create career pathways.
• Support management through change with strong communication and adaptability.
• Foster a culture rewarding individual and team performance.
• Understand and apply people policies fairly.
• Train team to maintain store safety and follow H&S procedures.

Connaissances

People skills

Customer service

Communication

Fashion awareness

Team leadership

Adaptability

Problem solving

Attention to detail

Description du poste

New Look in the United Kingdom is seeking a proactive Store Supervisor to lead a team and deliver an exceptional omnichannel experience for customers, both in-store and online. You will live our brand values and mentor colleagues to provide outstanding service and fashion guidance.

You will drive visual merchandising, coach on selling techniques, and ensure operational standards, customer care and adherence to policies.