Omnichannel Retail Team Leader

NEW LOOK; Patchway; On-site; GBP 24,000 - 28,000; Full time

Job summary

New Look in the United Kingdom is seeking a Supervisory leader to drive an omnichannel customer experience and brand values within the store. You will coach the team, model excellent customer service, and help shape visual merchandising and in-store processes to reflect local market needs.

The role emphasizes developing talents, delivering consistent service, and championing community and store standards while supporting management in achieving targets and profitability.

Qualifications

• Strong customer focus and excellent communication.
• Ability to manage a team and drive standards.
• Experience in retail and staying resilient in a fast-paced environment.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online.
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts.
• Ensure deployment of the team to meet our customers' needs and reflect the brand values in-store.
• Recognise and share successes, support KIND initiatives, and maintain safe store operations.

Skills

Customer service

Leadership

Communication

Retail experience

Job description

New Look in the United Kingdom is seeking a Supervisory leader to drive an omnichannel customer experience and brand values within the store. You will coach the team, model excellent customer service, and help shape visual merchandising and in-store processes to reflect local market needs.

The role emphasizes developing talents, delivering consistent service, and championing community and store standards while supporting management in achieving targets and profitability.