Omnichannel Sales Leader

New Look; Fareham; On-site; GBP 25,000 - 32,000; Full time

Job summary

New Look in Fareham is seeking a Supervisor to lead a team and deliver an omnichannel shopping experience, ensuring customers receive the highest level of service.

You will coach the team, manage store operations, and bring our brand values to life across in-store and online channels, inspiring fashion choices.

Join a fast-paced retailer committed to diversity, community, and growth opportunities.

Qualifications

• Retail leadership experience and a strong customer-focused mindset.
• Ability to motivate and develop a frontline team in a fast-paced retail environment.
• Excellent communication and interpersonal skills to engage customers and colleagues alike.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online.
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion.
• Inspire visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer.
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team.
• Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences.
• Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values.
• Delivering effective deployment of the team so that our customer’s needs are always met.
• Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory.

Skills

People management

Customer service

Communication

Fashion awareness

Job description

New Look in Fareham is seeking a Supervisor to lead a team and deliver an omnichannel shopping experience, ensuring customers receive the highest level of service.

You will coach the team, manage store operations, and bring our brand values to life across in-store and online channels, inspiring fashion choices.

Join a fast-paced retailer committed to diversity, community, and growth opportunities.