Omnichannel Visual Merchandising Lead

NEW LOOK; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

New Look in Liverpool is seeking a Supervisor to lead a team in delivering an exceptional Omnichannel shopping experience. You will work with the management team to ensure customers feel they are shopping with one brand, whether in-store or online, and to live the Service Promise through easy, smile and care.

You will coach staff on fashion styling, deploy the team to meet customer needs, drive visual merchandising, and contribute to local community and charity efforts while upholding store

Qualifications

• Experience in retail is desirable but not essential.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion
• Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
• Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences
• Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values
• Delivering effective deployment of the team so that our customer's needs are always met
• Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory
• Actively support our charities and communities to ensure positive local impact in the areas in which we operate

Job description

New Look in Liverpool is seeking a Supervisor to lead a team in delivering an exceptional Omnichannel shopping experience. You will work with the management team to ensure customers feel they are shopping with one brand, whether in-store or online, and to live the Service Promise through easy, smile and care.

You will coach staff on fashion styling, deploy the team to meet customer needs, drive visual merchandising, and contribute to local community and charity efforts while upholding store