Omnichannel Fashion Store Leader

NEW LOOK; Grimsby; On-site; GBP 21,000 - 26,000; Full time

Job summary

NEW LOOK in Grimsby is seeking a proactive Supervisor to lead a passionate team in delivering an outstanding omnichannel customer experience. You will embody our brand values and ensure customers feel cared for, whether shopping in-store or online.

As part of the management team, you will develop staff, drive a culture of excellent service, and support visual merchandising with local relevance, while upholding company standards and policies.

Qualifications

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion
• Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
• Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences

Skills

Customer service

People leadership

Communication skills

Visual merchandising

Omnichannel experience

Job description

NEW LOOK in Grimsby is seeking a proactive Supervisor to lead a passionate team in delivering an outstanding omnichannel customer experience. You will embody our brand values and ensure customers feel cared for, whether shopping in-store or online.

As part of the management team, you will develop staff, drive a culture of excellent service, and support visual merchandising with local relevance, while upholding company standards and policies.