Omnichannel Fashion Retail Supervisor

New Look; England; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

New Look in the United Kingdom seeks a Stores Supervisor to lead an omnichannel customer experience across in-store and online platforms. You will develop the team, coach on best practices, and align visual merchandising with local market needs to reinforce the brand promise.

You will embody our values and drive customer-first interactions, support charity efforts, and help create a dynamic, inclusive store culture focused on delivering results.

Qualifications

• Customer-focused mindset and ability to deliver an exceptional in-store and omnichannel experience.
• Excellent team coaching and communication skills to support a diverse store team.
• Adaptability and proactive engagement with store and brand values to drive performance.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts
• Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
• Delivering effective deployment of the team so that our customer's needs are always met
• Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory

Job description

New Look in the United Kingdom seeks a Stores Supervisor to lead an omnichannel customer experience across in-store and online platforms. You will develop the team, coach on best practices, and align visual merchandising with local market needs to reinforce the brand promise.

You will embody our values and drive customer-first interactions, support charity efforts, and help create a dynamic, inclusive store culture focused on delivering results.