Fashion Omnichannel Supervisor

New Look; Sutton Coldfield; On-site; GBP 26,000 - 32,000; Full time

Job summary

New Look is seeking a Supervisory leader to drive an exceptional omnichannel shopping experience. You will guide the store team, coach on selling techniques, and ensure strong visual merchandising that reflects the local market.

The role focuses on delivering the brand promise of Easy/Smile/Care while promoting inclusive values and community involvement. You will lead by example, nurture staff development, and strive for top performance in daily customer service, store standards, and

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion
• Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
• Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences
• Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values
• Delivering effective deployment of the team so that our customer’s needs are always met
• Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory
• Actively support our charities and communities to ensure positive local impact in the areas in which we operate
• Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams
• Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team
• Role modelling our Values and ensuring our Teams work with them in mind
• Actively seek out opportunities for self-development – this is as important as that of your teams
• Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers
• Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store succession
• Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment
• Play a crucial part in building a culture that rewards and recognises both individual and team performance
• Understand key people policies and procedures and apply these in a fair and consistent manner
• Train team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S procedures
• Aware of store targets and KPI measures and utilises all reports to view and highlight opportunities
• Activity execution is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focus
• Support the Store Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximised
• Ensure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness
• Use Omnichannel customer data, commercial data and local knowledge, highlight and support the Store Manager to make informed decisions
• Ensure 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficiencies
• Work together with the Deputy/Store Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costs
• Adhere to legal operational compliance at all time, ensuring your team understand their roles and responsibilities
• Effectively manage payroll spend within budget and company guidelines
• You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time
• You understand who the core customer is that shops within your local market
• You’re passionate about fashion and clothes, and you stay up to date with the latest trends
• Retail is fast paced and forever evolving; you embrace this change and demonstrate resilience, supporting your team to do the same
• You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
• You’ll have a keen eye for detail in maintaining great store standards
• Previous experience in retail is desirable but not essential

Job description

New Look is seeking a Supervisory leader to drive an exceptional omnichannel shopping experience. You will guide the store team, coach on selling techniques, and ensure strong visual merchandising that reflects the local market.

The role focuses on delivering the brand promise of Easy/Smile/Care while promoting inclusive values and community involvement. You will lead by example, nurture staff development, and strive for top performance in daily customer service, store standards, and