Omni-Channel Service & Styling Leader

URBN; Guildford; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Life leave

Employee Assistance program

40% employee discount

Season ticket loan

Cycle to work scheme

Continued development

Job summary

URBN is seeking a Service and Selling Manager in Guildford to lead service, selling, styling and events, creating an engaging in-store environment. The role focuses on developing staff, collaborating with partners and supporting store operations and visuals.

You will drive omni-channel service, manage a styling program, and lead the CEM-like service culture while ensuring sales growth and customer satisfaction.

Qualifications

• Experience in a management role within a fast-paced, creative retail environment.
• Proven ability to impact sales, payroll and stock loss.
• Ability to develop and mentor a team; manage scheduling and organisation.
• Understanding and appreciation of Anthropologie culture and its market appeal.

Responsibilities

• Lead and empower the team to drive sales and set KPIs across selling and service.
• Teach and model Omni-Channel service to provide a frictionless customer experience.
• Oversee in-store styling, events, and customer relationships to boost engagement and sales.
• Open, close, restock, maintain standards, handle IT/facilities issues, and support loss prevention.

Skills

Retail management

Sales optimization

Team development

Problem solving

Anthropologie culture

Job description

URBN is seeking a Service and Selling Manager in Guildford to lead service, selling, styling and events, creating an engaging in-store environment. The role focuses on developing staff, collaborating with partners and supporting store operations and visuals.

You will drive omni-channel service, manage a styling program, and lead the CEM-like service culture while ensuring sales growth and customer satisfaction.