Anthropologie Service and Selling Manager (12 Month FTC) - Guilford, UK

Anthropologie Europe; Guildford; Presencial; GBP 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Life Leave

Employee Assistance program

URBN employee discounts (up to 40%)

Private Medical Insurance

Resumo da oferta

Anthropologie Europe is seeking a Service and Selling Manager to lead service, selling and styling in our Guildford store. The role focuses on developing colleagues, collaborating with partners, and supporting store operations and visual standards to create an engaging shopping environment.

The position emphasises leadership in customer experience, styling initiatives, and events that nurture customer relationships while driving sales. A strong retail management background is essential.

Qualificações

• Experience in a management role within a fast-paced, customer‑focused retail environment.
• Ability to impact sales, payroll and stock loss metrics.
• Proven track record of developing and mentoring a team.
• Strong problem solving and scheduling abilities.

Responsabilidades

• Sells culture: leads the team to drive sales and set goals using KPIs.
• Teaches omni-channel service to provide a frictionless customer experience with in‑store tech.
• Delivers elevated in‑store styling and personalised service for customers.
• Hosts and guides events to strengthen customer relationships and drive sales.
• Leads CEM training and development to prioritise service and sales outcomes.
• Drives stylist program to build relationships and mentor associates.
• Assists in talent identification, hiring and onboarding for succession.
• Facilitates training sessions to develop selling and styling skills.
• Collaborates with store leadership to forecast sales and optimise peak hours.
• Oversees store operations including opening/closing, restock, cleanliness and loss prevention.
• Manages product flow from receipt to floor placement and back‑of‑house organisation.
• Oversees omni service standards and brand consistency across processes.
• Shares product knowledge and brand messaging with the team.
• Sets individual sales goals and expectations to foster a collaborative selling environment.
• Conveys customer feedback to inform strategic product moves and team communication.

Descrição da oferta de emprego

This position is located at 149 High Street, Guildford, , GU13AD United Kingdom

Role Summary

The Service and Selling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. This role is a key holding position.

Customer Experience

What You’ll Be Doing

• Selling culture: leads and empowers the team to drive sales and metrics by utilising key performance indicators to set team and zoning goals
• Omni-Channel Service: teaches the team to provide a frictionless customer experience by utilising technology to transact in the moment, upsell, and clientele
• In-Store Styling: provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualised service and styling experience
• Events and Gatherings: hosts, plans, guides, and executes all events in the store to build customer relationships and drive sales

Leadership & Team Management

• Customer Experience Management (CEM) leadership: oversees the training, development, and accountability of the CEM program, creating a culture that prioritises service and sales
• Stylist program: drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor customer associates
• Prioritise talent: supports the Store Brand Leader in identifying, hiring, and developing top talent for succession; facilitates onboarding for new hires
• Service and selling education: utilises brand resources to host regular fit sessions and training workshops to develop the team’s selling and styling skills

Visual & Business Operations

• Business Acumen: collaborates with the Store Manager to assess sales forecasts to accurately schedule support and optimise peak selling hours through team service and selling initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
• Manage operations: takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
• Product Flow: supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; leads the team to maintain an organised and efficient back of house
• Omni service: oversees the omni customer experience and process to ensure fill rates are maintained and the brand standard for omni organisation is followed

Communication & Relationships

• Education and product knowledge: facilitates the sharing of product knowledge, current trends, product priorities, and brand messaging through daily touchpoints with the team
• Goals and expectations: sets individual sales goals and selling expectations to cultivate a collaborative selling environment
• Customer feedback: shares customer reaction and feedback to inform strategic product moves; fosters a strong relationship and flow of information between the team

What You’ll Need

• Experience in a management role, working in a fast paced but highly creative and customer focused retail environment
• Ability to positively impact results in sales, payroll and stock loss
• Proven record of developing a team and talented individuals
• Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
• An appreciation and understanding of the Anthropologic culture and its appeal in the market

The Perks

Work Life Balance

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

#AnthroEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.