Office Operations & Experience Lead

Media Arts Lab; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Office events and engagement

Budget ownership

Career development opportunities

Job summary

TBWA\Media Arts Lab in London is seeking a proactive Workplace Manager to oversee the day‑to‑day running of the office, drive improvements and support executive leadership. You will manage budgets, coordinate travel, liaise with facilities and security, and lead employee engagement events to create a welcoming, secure and high‑performing workplace.

You will partner with senior leaders across departments, own office moves and refurbishments, and ensure compliance with Health & Safety standards.

Qualifications

• Proven experience in workplace management is essential.
• Excellent organisational and multitasking skills with close attention to detail.
• Strong interpersonal skills and confident interaction with people at all levels of seniority.
• Able to work autonomously, prioritise tasks and meet deadlines in a fast-paced environment.
• Experience planning and delivering workplace events and employee engagement initiatives.
• Proficient in MS Office, including Excel, and familiarity with Apple Pages/Numbers.
• Experience providing Executive Assistant support, including diary and meeting coordination, and stakeholder liaison.

Responsibilities

• Take ownership of day-to-day operation and development of the London workplace; ensure a professional, welcoming environment.
• Act as the key agency contact for workplace and building matters; collaborate with facilities, security and building management.
• Oversee workplace administration, suppliers, expenditure and service delivery; identify efficiency improvements.
• Provide guidance to the receptionist; maintain high workplace standards.
• Collaborate with senior stakeholders on workplace, wellbeing and engagement initiatives.
• Coordinate building services with facilities lead; minimize business disruption.
• Lead workplace projects including improvements, refurbishments, moves and changes.
• Plan workspace layouts, space utilisation, and future workplace requirements.
• Coordinate contractors to deliver projects with minimal disruption.
• Support Health & Safety and security compliance and audits.
• Plan and deliver London office events and employee engagement activities.
• Provide EA support when required, including diary and meeting coordination.

Skills

Workplace management

Organisational skills

Multitasking

Interpersonal skills

Executive support

Budgeting

Travel coordination

Supplier management

Security awareness

Event planning

Office moves

Confidentiality

Tools

Microsoft Excel

Microsoft Office

Pages

Numbers

Job description

TBWA\Media Arts Lab in London is seeking a proactive Workplace Manager to oversee the day‑to‑day running of the office, drive improvements and support executive leadership. You will manage budgets, coordinate travel, liaise with facilities and security, and lead employee engagement events to create a welcoming, secure and high‑performing workplace.

You will partner with senior leaders across departments, own office moves and refurbishments, and ensure compliance with Health & Safety standards.