Office Manager / PA

Motofix Accident Repair Centres; Flackwell Heath; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Training and development

30 days annual leave

Pension scheme

Life insurance

Uniform and PPE

Job summary

Motofix Accident Repair Centres is seeking an Office Manager/PA to support the Repair Centre Manager and supervise front-of-house operations. You will handle invoices, time and attendance for payroll, and HR admin while coordinating recruitment and staff training.

The role requires initiative, strong organisation, and excellent customer service in a fast-paced branch environment. You will also support finance processes, maintain compliance records, and ensure a professional office experience for

Qualifications

• Experience in Office Management within a customer-facing environment (automotive preferred).
• PA experience with excellent communication and organisational skills.
• Personable, proactive professional with a strong customer service ethic.
• Excellent administrative and organisational abilities with strong attention to detail.
• Confident handling invoices, finance admin, and queries in line with company processes.
• Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to handle sensitive information with discretion.
• Team player who can also work independently and manage workload.

Responsibilities

• Supervise front-of-house reception team and ensure professional customer experience.
• Oversee logistics team and Team leader duties.
• Manage day-to-day office administration to support branch operations.
• Process and raise invoices; liaise with accounts and resolve queries.
• Track invoicing progress and assist with month-end reporting.
• Act as PA to Repair Centre Manager—manage diaries, meetings, and correspondence.
• Collate time and attendance records for payroll and onboarding paperwork.
• Coordinate staff and operational meetings and ensure follow-up actions.
• Support recruitment activities including interviews and onboarding paperwork.
• Maintain records for staff training and HR-related admin.
• Manage office supplies and equipment; ensure operational readiness.
• Support compliance records for Health & Safety and other policies.

Skills

Office management

PA experience

Customer service

Organisational skills

Attention to detail

Discretion

Team player

Tools

Microsoft Office

Job description

As Office Manager / PA, you ll be at the heart of branch operations ensuring the smooth running of the office while providing proactive PA support to the Repair Centre Manager. You will take responsibility for supervising the front of house reception team, ensuring all visitors and customers are greeted professionally and looked after throughout their journey. In addition, you'll support the finance function by handling invoice processing and assisting with credit control queries, playing a vital role in the financial accuracy of site operations. This role requires initiative, attention to detail, and strong organisational skills to enhance productivity and efficiency within the branch as you will also take ownership of HR-related administrative duties, time and attendance records, and training coordination.

Key Responsibilities

• Supervision of customer reception team.
• Ensure customer receive a professional front-of-house experience with all enquiries handled promptly.
• Oversee the duties of the logistics team and Team leader.
• Manage day-to-day office administration to support seamless branch operations.
• Process and raise invoices accurately and on time; liaise with accounts and resolve invoice queries.
• Track and report on customer invoicing progress and assist with month-end reporting.
• Act as PA to the Repair Centre Manager in aspects of administration, including
  • Managing diaries, meetings, and correspondence.
  • Collate and submit accurate time and attendance records for payroll.
  • Coordinate and minute staff and operational meetings, ensuring actions are followed up.
  • Support recruitment activities including interview arrangements and onboarding paperwork.
  • Act as staff review / training coordinator and maintaining accurate related records.
  • Manage office supplies and equipment, ensuring operational readiness.
  • Support site BSi, Manufacture, Health & Safety compliance records.

Our Recruitment Team will review applications and aim to provide an update within 5 working days of the vacancy closing date. Please visit our website to view our Privacy and Wellbeing Policies

An office professional who thrives in a dynamic, fast-paced, customer-focused environment. With a strong sense of ownership, you will enjoy wearing multiple hats and being the go-to person for both internal teams and visiting customers. You re equally comfortable handling a variety of administration duties, whilst also providing senior-level support.

What We Look For

• Experience in Office Management, within a customer-facing environment (automotive preferred).
• Previous PA experience combined with excellent communication and organisational skills.
• A personable, proactive professional with a strong customer service ethic.
• Excellent administrative and organisational abilities with strong attention to detail.
• Confident handling invoices, finance admin, and dealing with queries., in line with company processes.
• Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to handle sensitive information with discretion.
• Team player who can also work independently and prioritise workload effectively.
• Full UK Driving Licence with willingness to travel locally if needed.
• Excellent salary plus incentive pay (subject to role progression)
• Saturday morning rota shifts (paid overtime)
• 30 days annual leave (inclusive of bank holidays)
• Workplace pension scheme
• Free training and development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance