Customer Service Assistant

MK Fleet Maintenance Ltd; Milton Keynes; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

23 days holiday + bank holidays

Birthday day off

Supportive team environment

Opportunities for growth

Job summary

MK Fleet Maintenance Ltd seeks a highly organisedBookings Adviser to join our Milton Keynes team. You will be the first point of contact for customers, handling enquiries, coordinating bookings, and ensuring a smooth journey from inquiry to completion.

In this office-based role, you will manage scheduling, keep customers updated on progress, and liaise with technicians and suppliers. A proactive, detail-oriented mindset and strong communication skills are essential for success.

Qualifications

• Experience in customer service or bookings/scheduling roles; automotive experience is a bonus but not essential.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail; ability to manage multiple tasks.

Responsibilities

• Handle inbound/outbound calls, emails, and enquiries.
• Book vehicles in for servicing, repairs, and maintenance.
• Coordinate workshop schedules and manage diaries efficiently.
• Liaise with customers, technicians, and suppliers.
• Provide updates on vehicle progress and completion times.
• Ensure accurate data entry and maintain booking systems.

Skills

Customer service

Communication

Attention to detail

Multitasking

Proactive attitude

Tools

Booking software

Job description

We are looking for a highly organised and customer-focused Bookings Adviser to join our growing team. You will be the first point of contact for customers, responsible for managing bookings, coordinating schedules, and ensuring a smooth and professional experience from enquiry through to completion.

Key Responsibilities

• Handling inbound and outbound calls, emails, and enquiries
• Booking vehicles in for servicing, repairs, and maintenance
• Coordinating workshop schedules and managing diaries efficiently
• Liaising with customers, technicians, and suppliers
• Providing updates on vehicle progress and completion times
• Ensuring accurate data entry and maintaining booking systems

Requirements

• Previous experience in a customer service or bookings/scheduling role (automotive experience is a bonus but not essential)
• Strong communication and interpersonal skills
• Highly organised with excellent attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• Confident using computer systems and booking software
• A proactive and positive attitude
• Office-based roll / Milton Keynes

Package Includes

• Competitive salary (dependent on experience)
• 23 days holiday plus bank holidays, and your birthday off
• Supportive and friendly team environment
• Opportunities for growth and development
• Stable, full-time position within a well-established business
• Employee Assistance Programme (EAP)
• Working Hours: Full-time, Monday to Friday