Office Manager / Business Support Manager

Churchill Group; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

33 days holiday including bank

Life assurance

24/7 GP access

Mental health support

Two volunteering days

Exclusive discounts

Job summary

Churchill Group is seeking an organised Office Manager / Business Support Manager for our Orpington HQ. You will support day-to-day operations, coordinate administration, and ensure our cleaning, grounds maintenance, and landscaping teams have what they need to deliver top‑quality service.

The role sits as a central contact between customers, management and field staff. The ideal candidate will be highly organised, comfortable communicating at all levels, and able to juggle multiple priorities

Qualifications

• Experience leading a team of administrators.
• Proven office management or business support background.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.

Responsibilities

• Support operations teams, Heads of Departments and MD with client relations and internal communication.
• Manage a team of Business Support Administrators and oversee admin tasks.
• Take ownership of weekly/monthly reporting for Ops and senior stakeholders.
• Maintain data trackers and provide reports/analysis as required.
• Manage Helpdesk inbox and handle client and supplier queries.
• Assist in costing/re-costing of client contracts and liaise with key clients.
• Provide general admin support across your region and other tasks as required by MD/RD.

Skills

Team leadership

Communication

Problem solving

Organisational skills

Decision making

Tools

PowerPoint

Excel

Microsoft Office

Job description

organised, proactive and commercially minded Office Manager / Business Support Manager to join our growing Cleaning and Grounds Maintenance division in our Orpington HQ. This is a varied and important role, supporting the day-to-day running of the business and helping to ensure our cleaning, grounds maintenance and landscaping teams have everything they need to deliver a high-quality service to our customers. You will be a central point of contact between our customers, management team, office and operational staff. The ideal person will be highly organised, confident communicating with people at all levels, and comfortable managing multiple priorities in a busy environment. As an Office Manager / Business Support Manager, you'll be:

• Supporting the operations teams, Head of Departments and Managing Director at a high level by interacting with our clients and internal departments
• Managing a team of Business Support Administrators, supporting with all administration tasks
• Taking ownership of weekly and monthly financial and operational reporting for Ops teams and senior stakeholders
• Maintaining performance and other data trackers for regions, providing reports and analysis as required.
• Manage the Helpdesk inbox, dealing with all client and supplier queries
• Dealing with costing and re-costing of client contract and liaising with key clients and outside agencies and supporting in issue resolution.
• Providing general admin support to your region, and any other reasonable tasks as required by MD/RD
  Proficiency in the use of Microsoft Office, particularly PowerPoint and Excel
• Experience leading a team of Business Support Administrators
• Experience in a similar Office Management / Business Support Management role
• Ability to communicate well both in writing (emails, letters, presentations, and data reporting) and verbally (calls, meetings, presentations, and Teams).
• Ability to identify problems, make decisions, demonstrate initiative, and influence change in a fast-paced environment.
• Appropriate professional, friendly and accessible relationships with colleagues from Partner regions and support services.
• A "investigative" and "can do" approach and attitude to all tasks.
  The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
• We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:
• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.