Operations Manager

Bucks and Berks Recruitment; High Wycombe; On-site; GBP 32,000 - 46,000; Full time

Job summary

Bucks and Berks Recruitment in High Wycombe is seeking an experienced Business Support Manager to oversee day-to-day operations, lead a small team and coordinate between Directors, Service Manager and Project Teams. You will manage schedules, invoicing and cross-functional communication to keep the business running smoothly.

This hands-on role requires strong organisational skills, a proactive approach to problem solving, and a focus on process improvement across service and project

Qualifications

• Experience in business support, service administration, operations or coordination.
• Experience managing or supervising staff.
• Excellent organisational and administrative skills.
• Strong commercial awareness and customer service skills.
• Experience using CRM or business management systems.
• Ability to prioritise a busy workload and meet deadlines.
• Proactive approach to ownership and problem resolution.

Responsibilities

• Lead and support the Business Support Team, providing guidance, training and day-to-day management.
• Act as the main non-technical support to the Service Manager and wider business.
• Coordinate communication between Service, Projects, Accounts and Management teams.
• Oversee engineer scheduling and job administration, ensuring work is completed efficiently and processed through to invoicing.
• Manage client enquiries, service agreements, maintenance schedules and renewals.
• Prepare, issue and follow up quotations for service, maintenance and remedial works.
• Monitor sales opportunities and provide regular updates to management.
• Support subcontractor and supplier administration.
• Manage client portals, compliance documentation and pre-qualification requirements.
• Produce management reports and identify opportunities to improve systems and processes.
• Support quality, compliance and continuous improvement initiatives, including ISO standards.

Skills

Business support

Service administration

Operations coordination

Staff supervision

Organisational skills

Customer service

Prioritisation & time management

Proactive problem solving

Tools

CRM software

Business management systems

Job description

A growing and well-established business in High Wycombe is looking to recruit an experienced Business Support Manager to play a key role in the day-to-day running of the company.

This is a varied, hands-on position where you'll work closely with the Directors, Service Manager and Project Teams, overseeing business support operations, managing a small team and ensuring the smooth coordination of activities across the business.

If you're highly organised, enjoy problem-solving and have experience managing administrative or operational functions within a service-led environment, we'd love to hear from you.

Duties include

• Lead and support the Business Support Team, providing guidance, training and day-to-day management.
• Act as the main non-technical support to the Service Manager and wider business.
• Coordinate communication between Service, Projects, Accounts and Management teams.
• Oversee engineer scheduling and job administration, ensuring work is completed efficiently and processed through to invoicing.
• Manage client enquiries, service agreements, maintenance schedules and renewals.
• Prepare, issue and follow up quotations for service, maintenance and remedial works.
• Monitor sales opportunities and provide regular updates to management.
• Support subcontractor and supplier administration.
• Manage client portals, compliance documentation and pre-qualification requirements.
• Produce management reports and identify opportunities to improve systems and processes.
• Support quality, compliance and continuous improvement initiatives, including ISO standards.

Skills/Experience

Essential

• Previous experience in business support, service administration, operations or coordination.
• Experience managing or supervising staff.
• Excellent organisational and administrative skills.
• Strong commercial awareness and customer service skills.
• Experience using CRM or business management systems.
• The ability to prioritise a busy workload and meet deadlines.
• A proactive approach with the confidence to take ownership of issues and see them through to resolution.

Desirable

• Experience within fire protection, engineering, construction or building services.
• Experience supporting service and project-based operations.
• Knowledge of service and maintenance contracts.
• Experience working with ISO 9001 or quality management systems.
• Experience preparing quotations and supporting business development activities.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.