Office Manager

Eurofins Scientific SE; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in compliance and testing services seeks a proactive Office Manager for their Southwest London laboratory. The role involves administrative support, customer service, and team collaboration, offering a competitive salary and opportunities for growth within a dynamic environment.

Benefits

Competitive package with good pension provision

Training and development opportunities

Five weeks of annual leave plus bank holidays

Qualifications

• Proactive and organised individual.
• Experience in administrative support.
• Ability to manage multiple tasks and stakeholders.

Responsibilities

• Act as the first point of contact for all incoming calls.
• Manage data input to company CRM related to service delivery.
• Supervise part-time administrative support staff.

Skills

Organisational skills

Customer service

IT skills

Tools

CRM (HubSpot)

Job description

Eurofins Electrical & Electronic UK Ltd is looking to recruit a proactive and organised Office Manager for our Southwest London laboratory (Postcode SW19 2QA). In this role, you will work alongside our operational and sales teams and be responsible for all day-to-day administrative support.

You will support the operational team and other stakeholders as we deliver excellent customer service, build relationships, and maximise opportunities to cross-sell and deliver our services.

Reporting to the Laboratory Business Manager, you will work with the test engineers and the sales team, supporting our customers as they look to design, develop and deliver compliant products to market.

As Office Manager, you will be responsible for a diverse range of general administrative and financial tasks associated with the laboratory. Key responsibilities include:

• Act as the first point of contact for all incoming calls
• Maintain records and monitor business KPI's
• Manage data input to company CRM (HubSpot) related to the delivery of our services and chasing workflow
• Act as Personal Assistant (PA) to the Laboratory Business manager
• Manage receipt and dispatch of goods to customers
• Provide IT skills liaising internally and externally to resolve basic IT queries
• Liaise with external contractors to support building maintenance
• Supervise part-time administrative support staff as appropriate

Upon joining the Eurofins Electrical & Electronic UK team, you will receive a competitive package with good pension provision, training and development and the opportunity to progress in a growing and ambitious company. The post is full-time (37.5 h/pw), and we offer five weeks of annual leave plus bank holidays.

Eurofins Electrical & Electronic UK delivers an extensive range of services covering all aspects of compliance, certification and testing for electrical and electronics products across all industries and market sectors and, in conjunction with companies in the wider Eurofins network of laboratories, offers its customers a single point of contact for product approvals.

Eurofins Electrical & Electronic UK has locations in York, Castleford, Grangemouth, Bristol, London, Southampton, Ellesmere Port, Wimborne, and Bideford.