Office Manager

Pertemps Bond; East Midlands; On-site; GBP 21,000 - 30,000; Full time

Job summary

Pertemps Bond invites applications for an administrative role focused on order handling, invoicing, and customer communications. You will manage orders in Crystal SAP, generate invoices, and process payments, while coordinating dispatch with multiple couriers for European customers.

The position requires proficiency in Excel and Word, and comfort with Microsoft 365 Outlook. You will work closely with production and accounting teams, supporting the MD and maintaining up-to-date health and safety

Qualifications

• A good understanding of Excel and Word is required.

Responsibilities

• Manage phone calls and emails from regular customers and new queries.
• Add all orders onto our Crystal SAP bespoke software.
• Create invoices from all orders and finalise payments with cash customers through the World Pay platform.
• Email account customers their invoices.
• Pack goods and despatch via Royal Mail, DPD Couriers or DHL Express for European customers.
• Liaise with production staff regarding orders which are ready for despatch.
• Filing of all orders in appropriate folders.
• Keeping on top of stationary supplies, Utility information etc
• Liaise with the bookkeeper who will gradually train you on other aspects of the administrative side which need completing.
• Keep the Health & Safety information UpToDate
• Supporting the MD which also involves training regarding the company product
• A good understanding of Excel and Word is required
• Being Tech savvy with Microsoft 365 Outlook, in regards to scam emails etc

Skills

Communication skills

Organizational skills

Attention to detail

Computer literacy

Tools

Crystal SAP

Microsoft 365 Outlook

World Pay platform

Job description

• Manage phone calls and emails from regular customers and new queries
• Add all orders onto our Crystal SAP bespoke software
• Create invoices from all orders and finalise payments with cash customers through the World Pay platform
• Email account customers their invoices
• Pack goods and despatch via Royal Mail, DPD Couriers or DHL Express for European customers
• Liaise with production staff regarding orders which are ready for despatch.
• Filing of all orders in appropriate folders
• Keeping on top of stationary supplies, Utility information etc
• Liaise with the bookkeeper who will gradually train you on other aspects of the administrative side which need completing.
• Keep the Health & Safety information UpToDate
• Supporting the MD which also involves having training regarding the company product
• A good understanding of Excel and Word is required
• Being Tech savvy with Microsoft 365 Outlook, in regards to scam emails etc