Customer Service Administrator

CCM Europe; Kirkby-in-Ashfield; Presencial; GBP 23.000 - 32.000; Jornada completa

Descripción de la vacante

Carlisle® Construction Materials Europe is seeking a customer service professional in the United Kingdom to manage order processing, quotes, and proactive sales to existing customers. You will handle delivery queries, answer calls, and maintain accurate customer data across SAP and CRM systems.

The role requires a proactive, solutions-focused attitude and the ability to build strong customer relationships. You will work closely with other departments to ensure a seamless order-to-cash process,

Formación

• Excellent communication skills required.
• Previous experience in a customer facing role.
• Proficient in MS Office and data entry.
• Experience with SAP and CRM systems desirable.

Responsabilidades

• Process orders and manage end-to-end order-to-cash flow.
• Create customer quotes and follow up.
• Proactively upsell and cross-sell to existing customers.
• Handle order delivery queries and communicate updates.
• Answer incoming calls professionally and promptly.

Conocimientos

Excellent communication

Customer facing experience

MS Office proficiency

CRM data entry familiarity

Herramientas

SAP

CRM systems

Descripción del empleo

• Order processing and ensuring a fluent “order to cash” process
• Creating customer quotes and follow-up
• Proactive sales to existing customers (mainly cross- and upselling)
• Handle order delivery queries from customers
• Answering incoming calls in a professional and prompt manner
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintaining prices and customer master data in system
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information for all stakeholders
• Meet personal/customer service team sales targets
• Keep records of customer interactions, process customer accounts and file documents (digital)
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Collecting all important customer information in CRM

The above list is not exhaustive and your duties may vary from time to time to suit company needs

Requiring excellent communication skills, an ability to organise tasks, keep accurate records and work closely and proactively with all other departments and team members. The ideal candidate must demonstrate a positive attitude with a personable demeanour required to deliver the “Carlisle Experience” internally and externally at all levels.

• Excellent communication skills
• Previous experience in a customer facing environment
• Fully experienced in the use of MS office programs and data entry
• Own transport for potential travel to secondary sites of business would be preferable.
• Previous experience of using SAP and/or CRM systems would be desirable.