Office Manager

Challenge - TRG Recruitment Limited; City Of London; On-site; GBP 42,000; Full time

Job summary

A leading facilities management business is seeking an experienced Office Manager to oversee their administrative and helpdesk functions in London. This permanent role requires a detail-oriented leader who excels in operational support and customer service. The position offers a competitive salary and benefits, contributing to a thriving Employee Owned business.

Benefits

Excellent benefits package

Opportunity to join Employee Ownership Trust

Qualifications

• Strong background in administration and helpdesk management.
• Experience in payroll and operational support.
• Ability to lead, motivate, and develop teams.

Responsibilities

• Lead and manage administration and helpdesk teams.
• Oversee payroll processes and maintain service records.
• Monitor administrative performance and ensure effective communication.

Skills

Leadership

Problem-solving

Operational Support

Tools

SmartTask

Job description

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Challenge-trg Recruitment are working in partnership with one of the UKs leading facilities management businesses to recruit for an experienced Office Manager to join their prestige team based out of their offices in the City of London.

This role is a permanent position, working for our Client directly, and will be responsible for leading and overseeing their administrative and helpdesk functions, ensuring operational excellence and seamless support for their teams. This role is ideal for a highly organised and proactive leader who thrives in a fast-paced environment and is committed to delivering outstanding service.

This is a fantastic opportunity to join a fast growing, thriving and Employee Owned business who are committed to their core values, and who strive for excellent customer service and satisfaction.

Main Duties & Responsibilities

• Lead and manage the administration and helpdesk teams, ensuring efficiency, accuracy, and exceptional customer service.
• Oversee administrative operations, including maintaining service records, training logs, and helpdesk data.
• Ensure payroll accuracy, managing weekly payroll processes via Smart Task or similar platforms in coordination with Operations Managers.
• Monitor and report on administrative and helpdesk performance, providing insights to senior management.
• Ensure seamless communication between operational, administrative, and helpdesk teams to support service delivery.
• Optimise resource allocation, ensuring teams have the tools and supplies needed to perform efficiently.
• Problem-solving and resilience, providing operational support during peak periods, holidays, and unforeseen absences.
• Manage invoice reconciliation, gathering and analysing data for accurate monthly reporting.

The Ideal Candidate

This role requires an individual who is detail-driven and people-focused, someone who excels in managing administrative operations and leading teams.

We are seeking an individual with a strong background in administration, helpdesk management, payroll, and operational support ideally gained within another facilities management business, or a similar sector.

The role requires someone with strong cultural values, excellent leadership skills and the ability to lead, motivate and develop their teams.

Experience using SmartTask or similar payroll and scheduling platforms is preferred, however full training will be given.

Hours of Work

Monday to Friday, 8am - 6pm (dependant on service demand)

Salary and Benefits

This role is offering a competitive salary of up to £42,000 per annum, dependant on experience. They also offer an excellent benefits package, and the opportunity to join its Employee Ownership Trust after a period of continuous service.

Please indicate salary expectations on your application.

HOW TO APPLY

Challenge-trg Recruitment are advertising this permanent role on behalf of our Client, and are acting as an employment agency and employment business.

To apply for this role, please submit your CV and a member of our team will be in touch.

Challenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.