Office Manager

RECRA CONSULTING; Bromsgrove; On-site; GBP 35,000 - 48,000; Full time

Job summary

Recra Ltd in the United Kingdom is seeking an experienced Sales Office Manager to lead our sales office, bridging engineering knowledge with people management, and acting as the main contact for customer enquiries.

You will oversee quotes, orders, and resolution of technical enquiries, coordinating with production, logistics, and finance to deliver outstanding service.

Qualifications

• Experience in sales office management and customer-facing roles.
• Solid engineering background with ability to understand technical enquiries.
• Strong leadership and ability to coordinate cross-functional teams.

Responsibilities

• Act as the primary contact for customer enquiries via telephone and email.
• Provide prompt, professional responses to questions and concerns.
• Build and maintain relationships with customers.
• Handle complaints and escalate issues when necessary.
• Log and track all customer interactions.
• Prepare quotations based on customer specifications.
• Process orders and coordinate with production, logistics, and technical teams.
• Maintain customer databases and generate sales reports.
• Monitor order progress and inform customers of delivery schedules.
• Coordinate invoicing with the finance department.

Skills

Engineering knowledge

People management

Customer liaison skills

Job description

Sales Office Manager

We are seeking an experienced and highly motivated Sales Office Manager to join our clients team. This is a hands-on, customer-facing role that requires a unique combination of technical engineering knowledge and strong people management skills. The successful candidate will serve as the primary point of contact for customer enquiries, managing both telephone and email communications while overseeing the preparation of quotes, processing orders, and handling technical enquiries.

This position is ideal for a proactive individual who thrives in a fast-paced environment and possesses excellent customer liaison skills combined with a solid engineering background. You will be responsible for leading the sales office team, ensuring exceptional customer service delivery, and maintaining operational excellence across all administrative and sales support functions.

Key Responsibilities

Customer Service & Communication

• Act as the primary point of contact for all customer enquiries received via telephone and email
• Provide prompt, professional, and accurate responses to customer questions and concerns
• Build and maintain strong relationships with existing and potential customers
• Handle customer complaints and resolve issues efficiently, escalating when necessary
• Ensure all customer interactions are logged and tracked appropriately
• Maintain high standards of customer service across the sales office team

Sales Support & Administration

• Prepare detailed and accurate quotations for customers based on their specifications and requirements
• Process customer orders efficiently, ensuring accuracy and timely delivery
• Coordinate with production, logistics, and technical teams to fulfill customer orders
• Maintain and update customer databases and sales records
• Generate sales reports and performance metrics for management review
• Monitor order progress and keep customers informed of delivery schedules
• Handle invoicing and coordinate with the finance department on payment matters

At Recra Ltd, we believe that great people come from all backgrounds. We are committed to creating an inclusive recruitment process where everyone is treated with fairness, respect, and equal opportunity.

We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. If you require any reasonable adjustments or additional support at any stage of the recruitment process, please let us know—we’re here to help.

Recra Ltd is committed to promoting equality, diversity, and inclusion throughout every stage of the recruitment journey.

In accordance with the Conduct of Employment Agencies and Employment Businesses Regulations 2003, Recra Ltd acts as an Employment Agency when recruiting for permanent vacancies and as an Employment Business when supplying temporary or contract workers.